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Integrated Service Management Essentials™

Diving much deeper than the overview course, this 2-day certification course demonstrates how the practices of Lean, Agile, DevOps and ITIL work together with p...

ITIL v3 Operational Support & Analysis

This official ITIL capability certification course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can re...

ITIL v3 Service Strategy

For managers seeking to gain an understanding of how to integrate IT and business processes as well as formulate stronger ITSM strategies.

Lean IT Foundation: Understanding Lean IT Principles & Objectives

This course will help IT departments become customer and value oriented, removing waste, inflexibility and variability.

Lean IT Leadership

This course teaches the approach of lean leadership, focused on inspiring, enabling and empowering the organization to continuously improve.