Integrated Service Management Overview™

COURSE OVERVIEW

An industry exclusive! No one else shows you what "integrated" service management really means.

The interconnectivity of several new and long-standing frameworks, methodologies and best practices supporting IT service management (ITSM) is the key to driving real business value. But what are these practices and how do they work together to help IT deliver services better, faster, and more efficiently?

This one-day overview shows how proven ITSM capabilities and Lean, Agile, and DevOps practices can work together to enable digital transformation, accelerate IT processes, remove waste, lower cost, and increase value to your customers.

You will learn the essential knowledge needed to adopt new practices and adapt service management processes to deliver business value throughout the organization.

LEARNING OUTCOMES

This overview introduces topics necessary for understanding and integrating core service management processes, Lean Thinking, Agile project management, and DevOps. Specifically, you will understand:

• The concept of service versus technology management
• The core service management processes required by every organization
• Principles of system’s thinking and value stream orientation
• How integrated service management is the interconnectivity of ITSM, Lean, Agile, and DevOps practices
• The core elements of lean thinking and process improvement
• Agile project management practices including SCRUM roles and processes
• The key principles of DevOps and how it improves collaboration, continuous delivery, and automation
• How the integration of these practices enables process acceleration, reduction of risk, and lower costs to increase business value
• How Integrated Service Management can revitalize your service management initiatives

WHO SHOULD ATTEND?

This overview is designed for anyone specializing, managing, and working in an IT organization.

PREREQUISITES

No prerequisites are required.

COURSE E-MATERIALS

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs.

MULTIPLE OPTIONS FOR HOW YOU CAN ATTEND THIS COURSE

If you would like more information on any of these options below, please call us at 1-888-273-PINK, email us at info@pinkelephant.com, or ask your questions via our convenient Chat window at the bottom-right corner of this page.