ITIL Executive Overview


Pink Elephant will provide a Senior Consultant to facilitate an executive level ITIL® awareness discussion to support the organization's IT Service Management (ITSM) awareness objectives. This presentation provides a strategic view of the IT Service Lifecycle, the business drivers for service management and key trends related to people, process, technology and IT governance that are impacting IT Service Organizations.

It is designed for senior members of the IT Management organization. The presentation can be tailored to meet the unique needs and requirements for specific groups, emphasizing certain areas or adding additional content based on the expressed needs of the organization's IT leadership team, and the amount of time allowed for the Executive Overview. The specific agenda will be agreed in advance.


The agenda for this course is tailored to meet your needs, but can include topics such as:

  • Introduction to Service Management and ITIL
  • Technology vs. Service Management
  • ITIL benefits
  • Business drivers for ITIL adoption
  • ITSM and business value linkage
  • High-level overview of the structure, components and processes of the five core ITIL books (Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement)
  • Process and Service Governance/Ownership
  • Integrating external suppliers
  • Process automation and integration considerations
  • Industry trends and vendor positions
  • Developing a tool architecture strategy
  • Typical ITIL Process Adoption Roadmap


The ITIL Executive Overview is directed towards senior managers and executives, including CIOs, CTOs, IT Directors, VPs and Project/Program Directors and Managers.


There are no prerequisites for this course.


There is no exam for this course

There are no credits awarded upon completion of this course


Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.


Many of our courses are available in Virtual format – meaning you just need a good Internet connection and a comfortable location with minimal distractions to attend. Courses are usually presented from 9:00am to 4:00pm CT each day. When you register for the course you will receive more detailed information.


All Pink Elephant’s courses, including this one, can be presented at your location. For more details, contact 1-888-273-PINK or


View terms and conditions.

Fees do not include applicable tax, which is payable for all events presented in Canada.