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How To Define & Implement A CMDB According To ITIL Best Practices


This two-day course focuses on Service Asset & Configuration Management – one of the most necessary but difficult processes to implement if you want to achieve a high level of maturity in IT Service Management (ITSM). Additionally, the Configuration Management Database (CMDB) provides a critical resource for almost all other ITSM disciplines. If implemented and managed correctly, the CMDB will provide valuable information about where assets are and how they impact the delivery and quality of IT services. However, there are many obstacles to negotiate and pitfalls to avoid, so good guidance is essential before you attempt this most important project. 


  • Learn how to create a CMDB
  • Learn the critical success factors for defining, building, deploying and managing a best practice CMDB
  • Receive numerous take-aways including: 
    • A useful “data model” template and example
    • RACI matrix showing roles and responsibilities
    • Job descriptions to support the RACI matrix
    • Example project plan for creating a CMDB
    • Checklist of mandatory and desirable criteria to help select the most appropriate tools to support your CMDB 

CMDB Design Considerations:

  • The differences between Service Asset & Configuration Management theory and reality
  • Why Service Asset & Configuration Management and the CMDB need to be integrated with other key disciplines in ITSM
  • Service Asset & Configuration Management’s dependency on Change Management
  • How the CMDB relates to the Service Catalog, Financial Costing, IT governance and Risk Management
  • How to define “IT services”
  • How to define and build a “data model” for the CMDB
  • Good service object modeling design techniques 

CMDB Deployment Considerations:

  • How to identify the right tools to enable Service Asset & Configuration Management
  • Technology architecture considerations and integrations
  • Data collection and normalization methods
  • How to define the critical roles, responsibilities and job descriptions necessary for managing and working with the CMDB (Process Owner, Manager, Distributed Coordinators)
  • Understand the dangers of people resisting change; techniques for embedding changes to working practices and validating that they are being followed
  • How to build and manage a project plan for creating a CMDB; the Project Charter; scope considerations; data migration techniques; building a high level project timeline


  • Configuration Managers, Change Managers
  • Systems Analysts, Business Analysts, IT Process Designers, Data Architects
  • IT Consultants, IT Project Managers 


This is an advanced ITIL® workshop which assumes that the attendee is already familiar with general ITIL terms and theory. It is strongly recommended that you have the Foundation Certificate in IT Service Management before attending this course. If you do not hold this certificate, it is attainable through Pink Elephant’s ITIL Foundations course. 


  • There is no exam for this course
  • You will attain 13 professional development units (PDUs) for Project Managers

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.


Many of our courses are available in Virtual format – meaning you just need a good Internet connection and a comfortable location with minimal distractions to attend. Courses are usually presented from 9:00am to 4:00pm CT each day. When you register for the course you will receive more detailed information.


All Pink Elephant’s courses, including this one, can be presented at your location. For more details, contact 1-888-273-PINK or

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

Course Dates for How To Define & Implement A CMDB According To ITIL Best Practices
Course Fee
Oct 11-12, 2018
Virtual Course
CAD 1,375.00