PINKMASTERCLASS SERIES
PinkMasterClass is a series of live, virtual ½-day workshops where you can learn from the world’s very best ‘master’ consultants and trainers on many different and specific subjects related to IT service management, process management, artificial intelligence (AI), organizational change management, business relationship management, and many more.
No need to leave your work duties for long multi-day courses. If you are not interested in, or don’t need certifications, these ½-day workshops are ideal for you. And the great news is that you can still learn from Pink’s very talented faculty – the most respected and experienced authorities in the industry.
We are also very proud that many PinkMasterClass subjects are unique to the industry and not taught by any other training organization.
Not only can YOU benefit from these ½-day workshops, but we can also present any of these to your entire team – contact [email protected] for options or use the Chat feature by clicking on the pink circle in the bottom right of this page.
There are many PinkMasterClass workshops to choose from. For a complete list view the schedule-at-a-glance
WORKSHOP OVERVIEW
In this industry-exclusive, three-hour masterclass session based on his extensive and ongoing research, Troy will dive into how the world of IT service management (ITSM) will evolve as AI augmentation becomes more prevalent. He will pinpoint tasks where AI can truly shine, as well as areas where the human touch is still essential. This session will help IT professionals understand how to work alongside AI to maximize their human potential and deliver unparalleled business and customer value.
ITSM is all about delivering the best possible value to business partners and customers. Over the past few decades, IT professionals in this field have utilized various tools and strategies to achieve this goal. However, as with everything else, the digital landscape is constantly changing. Technological disruptions such as distributed computing, cloud adoption, and remote workforces have always presented unique challenges but, ultimately, have spurred innovation in ITSM.
Artificial intelligence (AI) is the latest disruptive force ITSM professionals must address. It holds incredible potential to change the way we work. On one hand, many routine tasks can be automated by AI, and on the other hand, AI can be a powerful tool to augment the ability to provide value if used correctly.
Troy’s masterclass includes meaningful discussions on these key points:
- The evolution of AI and its impact on ITSM
- AI fundamentals for ITSM professionals
- Responsible AI in ITSM
- AI Augmentation of ITSM operations
- AI-enabled ITSM service delivery
- AI-powered customer engagement channels and roles
Troy is one of the most respected and experienced IT service management experts in the world, and based on his ongoing research and passion, fast becoming an industry-leading authority on AI’s impact on ITSM. With close to 30 years of industry experience, his ITSM knowledge and expertise are unparalleled. Troy is the author of many articles, paper, blogs, and books on service catalog, Lean, and IT service management. He is a favorite and much sought-after speaker, trainer, and consultant.
COURSE E-MATERIALS
Material for this course will only be provided as downloadable soft-copy files that can be viewed on a variety of devices. Participants may print a hard copy of the files in whatever format best meets their needs and can only use the files under the Pink Elephant Terms of Use .
