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Books

Thought Leadership From The Industry’s Most Experienced Consultants! 

In addition to contributing to several ITIL® books, including V3’s Continual Service Improvement volume, our experts have written several bestselling “Pink Guides”– part of our mission to research, document and promote IT management best practices globally. 

Defining IT Success Through The Service Catalog

  Demand has been much stronger than we anticipated for the 1st edition of this book. An “ITIL V3 enhanced” edition is in publication and is available for purchase.

As more organizations are maturing in their understanding and use of ITIL’s Service Level Management (SLM) process, they are realizing that the Service Catalog is a critical piece of the puzzle.  This book explains how IT executives can use a Service Catalog to define, measure, cost and govern increasingly complex IT services.  Price: USD $59.00

How To Obtain This Book:

  • Order the book by filling out this form
  • Receive a FREE copy of this book when you attend our How To Define & Implement A Service Catalog course 
  • Subscribe to Pink’s powerful, online ITSM resource centre, PinkATLAS, to access this book and dozens of other best practice titles

Plus! With PinkATLAS, you can download valuable process deployment templates to assist with your Service Catalog and SLM implementation.

Here’s a partial list of the many sample templates and forms contained in the book:

  • Invitation To Join servicecatalogs.com
  • Vendor Specifications & Assessment Template 
  • Service Specification Sheet
  • Generic System Specification Form (Service Specification Sheet Template)
  • Service Request Business Requirements Questionnaire
  • Sample Service Level Management Project Charter
  • Sample Service Level Management Project Plan
  • Sample Service Level Agreement 1
  • Sample Service Level Agreement 2
  • Operating Level Agreement Template
  • Sample Operating Level Agreement

 

Service Management Strategies That Work – Guidance For Executives

  This book provides you with crucial thought leadership about fundamental and strategic approaches to IT Service Management. This is a not-to-be missed read if your organization is transitioning to a service-based orientation. Price: USD $65.00

 

How To Obtain This Book:

  • Purchase the book from leading ITSM book publisher, Van Haren
  • Receive a FREE copy of this book when you attend our IT Service Management Strategic Roadmap course 
  • Subscribe to Pink’s powerful, online ITSM resource centre, PinkATLAS, to access this title, along with dozens of other best practice books

 

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