Pink Elephant
The IT Management Experts

ITIL Foundations (Official ITIL Foundation Certification)

ITIL Operational Support & Analysis (Official ITIL Capability Certification)
ITIL Release, Control & Validation (Official ITIL Capability Certification)
ITIL Service Offerings & Agreements (Official ITIL Capability Certification)
ITIL Planning, Protection & Optimization (Official ITIL Capability Certification)
How To Define & Implement A Service Catalog According To ITIL Best Practices (Official ITIL Complementary Guidance Course)

ITIL Continual Service Improvement (Official ITIL Lifecycle Certification)
ITIL Service Strategy (Official ITIL Lifecycle Certification)
ITIL Service Design (Official ITIL Lifecycle Certification)
ITIL Service Transition (Official ITIL Lifecycle Certification)
ITIL Service Operation (Official ITIL Lifecycle Certification)

Managing Across The Lifecycle (Official ITIL Expert Certification) 

ISO/IEC 20000 Foundation (Official ITIL Complementary Guidance Course)

OTHER COURSES

Service Catalog Implementation Overview Self-Paced Online
IT Service Management Implementation Roadmap
IT Service Management Strategic Roadmap
Problem Management: Root Cause Analysis Workshop
Continual Service Improvement One-Day Workshop (Onsite Only)

ISO/IEC 27002 Foundation: Developing Capabilities In Security Management Activities

How To Define & Implement A CMDB According To ITIL Best Practices
How To Conduct An IT Service Management Process Assessment

PRINCE2 Foundation: Tools For Successful Project Management Implementation
PRINCE2 Practitioner: Using Case Studies To Master Project Management

Lean IT Foundations: Using Lean Principles For Continual Service Improvement

ITSM In Action: The Apollo 13 Simulation Workshop

Read the OGC's report on the full ITIL Qualification Scheme to learn how the ITIL courses fit into the course credit structure. 

 

Many of our courses qualify for Professional Development Units (PDUs).  Check individual course descriptions for PDU credit information. The PMI Registered Education Provider logo is a registered service and collective mark of the Project Management Institute, Inc.