Mistakes
Users Make Implementing ITIL
Learn
how to overcome common mistakes that organisations make within the first year of
an ITIL® implementation.
|
Defining
IT Services
Knowing
where to start is half the battle - when it comes to defining IT services it is
even more important.
|
Service
Catalog Certification Webinar
Listen
to this webinar from Pink Elephant, newScale Inc., and APMG, and learn about why
this new ITIL V3 "complementary guidance" training course is important.
|
IT Service
Management for 2008
Presentation
given by David Ratcliffe and Troy DuMoulin in China (November
2007).
|
What’s New
In ITIL v3?
Presentation
given by George Spalding in Beijing, Shanghai, Seoul, Taipei, Hong Kong and
Singapore (July 2007).
|
IT
Service Management 2007 - A Pink Perspective
Presentation
given by David Ratcliffe in Beijing, Shanghai, Seoul, Taipei, Hong Kong and
Singapore - July, 2007. |