ITIL V3: Where To Start & How To Achieve Quick Wins

For all sizes of businesses, private and public organizations, educational institutions, consumers and the individuals working within these organizations, IT services have become an integral means for conducting business. Without IT services many organizations would not be able to deliver their products and services in today’s market. As reliance on these IT services increase, so do the expectations for availability, reliability and stability.

To meet these expectations, IT departments have been using the IT Infrastructure Library (ITIL), originally developed by the UK government and eventually becoming popular worldwide. With great anticipation the third version of ITIL (V3) was published on May 30, 2007. Commencing in 2004, the ITIL V3 refresh project involved extensive consultations, surveys and focus groups with thousands of global ITSM practitioners from across the industry.

Since V3’s release, and even with previous versions of ITIL, organizations have been asking themselves where they should start and how to achieve the biggest gains. It’s helpful to look at the new structure of ITIL before answering the question of where to start.

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