Survey Results: ITIL Best Practices In SAP Environments

As an IT leader, you may be wondering where IT Service Management is headed in terms of global adoption.  Specifically, if you work in an SAP environment, you may be asking how other SAP enterprises are using ITIL best practices, and what they perceive as the greatest advantages and challenges in adopting this framework.

These very questions are the focus of an online survey conducted by Pink Elephant and BMC Software in February 2007.

Review some key results of this survey in Pink Elephant’s latest white paper, specifically as they relate to ITIL implementations, including the benefits, challenges and lessons learned. 

Read our exclusive follow-up analysis of this survey! Sign up for PinkLink and receive instant access to our Member Area that contains The Rise & Re-Integration Of The ERP Empire, our latest white paper that builds on the Pink/BMC ITIL survey results and examines the business reasons for the rise and separation of the SAP organization from the general IT function over the last 15-20 years.