White Papers
Pink Elephant's white papers provide information on ITIL® and IT management best practices. We offer the white papers below for your immediate reference. Our approach to whitepapers is different. Through PinkLINK, our free monthly e-newsletter, we distribute in-depth highly informative articles about:
- IT service management best practices
- Tips for implementing ITIL
- IT leadership best practices
To subscribe to PinkLINK, click here.
Continual Service Improvement: Bringing It To Life
If you are thinking about implementing ITIL processes and you ask the question, ‘where do I start?’, congratulations – you have started down the Continual Service Improvement (CSI) path. Likewise, if you are looking at improving your services, applications etc., then you have also started a Continual Service Improvement activity. This paper will discuss the scope of CSI and where to start improvement initiatives.
Using
Communications As An Agent of Organizational Change: Applying The Principles Of
Made To Stick
The
greatest challenge that Pink Elephant’s consultants have found with process
projects is not necessarily all the hard work that goes into planning the
project, doing the process design, testing that design, configuring the tool and
planning for implementation. At the end of the day, the greatest challenge is
changing the behavior of our fellow associates.
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The Seven
Enablers & Constraints Of IT Service Management
IT
Service Management (ITSM) projects have seven key enablers and critical success
factors that provide the vision, direction, energy and resources to initiate,
sustain and realize their promised benefits. Unfortunately, for many
organizations these key enablers can also represent constraints and fatal
blockages that paralyze and then terminate their ITSM initiatives prematurely
before yielding any benefits. Understanding, managing and eliminating these
terminal blockages is critical for a successful ITSM transformation program.
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ITIL V3: Where
To Start & How To Achieve Quick Wins
For
all sizes of businesses, private and public organizations, educational
institutions, consumers and the individuals working within these organizations,
IT services have become an integral means for conducting business. Without IT
services many organizations would not be able to deliver their products and
services in today’s market. As reliance on these IT services increase, so do the
expectations for availability, reliability and stability.
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Survey
Results: ITIL Best Practices In SAP Environments
As
an IT leader, you may be wondering where IT Service Management is headed in
terms of global adoption. Specifically, if you work in an SAP environment, you
may be asking how other SAP enterprises are using ITIL best practices, and what
they perceive as the greatest advantages and challenges in adopting this
framework. |