White Papers & Articles

Definitive ITIL 2011 & 2007 Edition Process & Function Lists

Pink Elephant has examined and compared the 2011 and 2007 ITIL books and glossaries to create a side-by-side comparison of the processes, functions and key activities referred to in the 2011 and/or 2007 editions.

Implementing Service Level Management

The main objective of IT Service Management (ITSM) is to deliver services our customers want and value while IT manages the cost and risks. To achieve this goal there is no doubt that Service Level Management is one of the critical processes that should be implemented as part of an ITSM program.

Pink Elephant’s Management Resource Center - Helping You Overcome A Lack of Resources

Pink's IT Management Resource Center are comprised of a collection of our most successful online tools and virtual access to our world renowned ITIL® Experts and coaches in order to address the resource constraints your organization faces related to these top issues.

Translating Knowledge Into Results

This is the first in what will be a series a series of Pink Question Reflection (PQR) white papers and blogs. In this white paper we reflect on the question, “Why is it so hard to transform IT organizations from an adequate technical resource to business partner?”

The Seven Enablers & Constraints Of IT Service Management

This paper represents an update to research into the critical success factors for ITSM projects Pink Elephant undertook in 2008. The findings of this paper examines each of the seven enablers and provides insight into their relative importance and impact on ITSM projects based on Pink Elephant’s research and our experience over the past 14 years.