ITIL Process Improvement Toolkit

Quick, Easy & Very Affordable!

Need to accelerate your IT Service Management (ITSM) process improvement initiative?  Want to generate quick-wins you can sustain?  It’s easy when you use our ITIL Process Improvement Toolkit! Just select two IT Infrastructure Library (ITIL®) processes of your choice and use this do-it-yourself approach to show measurable results in as little as two weeks!

The toolkit combines ready-to-use, implementation-proven process design documents from our vast ITSM reference library developed over 20 years of ITIL expertise to provide you with:

1. Process design procedures, standards and guidelines.
2. Clear, concise and easily customizable documentation to describe your desired future state and enable ongoing improvements.
3. Optional access to our experienced consultants for additional insights and guidance.

WHAT IS AN ITSM PROCESS IMPROVEMENT TOOLKIT? 

Pink Elephant’s ITSM Process Improvement Toolkit delivers all of the above in a single, rapid-to-deploy, effective and affordable package.  These are the exact same tools and methods that Pink’s world-renowned consulting team uses, built from 20 years of ITSM best practice experience.  

Each tool kit provides you with the information you need to support rapid process improvement:

Process Improvement Models – It’s Faster To Edit Than To Create!

Rather than starting your process documentation from scratch, accelerate your ITIL project by using the process design documents from Pink’s extensive content library (PinkATLAS^™). Your Process Improvement Toolkit will provide your organization with content rich templates that are 75%-85% complete, with embedded instructions on how to personalize them for your organization. 

Benefits:

• Leverage project management templates and overview presentations to kick start your process improvement projects
• Save money and hundreds of hours of process documentation effort by leveraging Pink’s detailed consulting templates
• Benefit from Pink’s consulting expertise and extensive experience that have been baked into the rich process documentations 

SUMMARY – WHAT YOU WILL RECEIVE IN YOUR TOOLKIT:

Process Design Procedures, Standards & Guidelines

Extensive and detailed guidance for Process Design workshops and documents. 

1. Definitions
2. Design activity high level steps
3. Process design team
4. Process design working sessions
5. Process design document architecture
6. Process overview
7. High level design
8. Detailed design
9. Management information
10. Process mapping
11. RACI models
12. Policy levels
13. Key process configuration decisions 

How To Define & Execute An ITSM Improvement Project

1. Mapping ITSM Improvement activities to PMBOK
2. Plan Phase
3. Design Phase
4. Process Design
5. Measurement Systems Design
6. Document Management System Design
7. Implementation Plan Design
8. Process & Process Automation Testing & Acceptance Criteria
9. Build Phase
10. Implementation Phase
11. Review Phase

Process Implementation Strategy

1. Process Implementation Projects
2. Process, People & Technology
3. Implementation Roles
4. High Level Process Model Development
5. Detailed Design
6. Process Roles & Responsibilities
7. Process Implementation Considerations
8. Implementation Times
9. Applicability / Scalability
10. Critical Success Factors
11. Management Commitment
12. Process Embedding Strategy
13. Process Workshops / Training
14. Detailed Activities (Project Check List)
15. Communication Plan
16. Evaluation Of The Project
17. Post-Project Review
18. Auditing Using Quality Parameters

Process Improvement Models for TWO Processes:

Project charter, project plan and overview presentations

• Overview
• Goals and Objectives
• Scope
• Benefits
• Key Terms and Definitions
• Roles and Responsibilities
• High Level Design
• High Level Process Flow
• High Level Process Activity Descriptions
• High Level Process Activity RACI
• Process Policies
• CobiT 4.1 controls cross reference to the Process
• Integration with Other Processes
• Detailed Design
• Detailed Process Flow in a series of drawings
• RACI
• Procedure Description for each procedure in the detailed drawings containing:
• Name
• Purpose
• Policy Statement governing the procedure
• Input
• Work Instructions
• Output
• Metric(s)
• Control(s) on the procedure
• Management Information
• Management Report descriptions for each level of Management and for role performers as well as for general process management
• Critical Success Factor Definitions
• Process Goals and Objectives mapped to CSFs
• CSFs mapped to KPIs
• KPI Definitions
• Management Reports mapped to CSFs
• Appendix: Procedure Metrics (Collected from Detailed Design)
• Data Design
• Entity Relationship Diagram
• Data Entity Definitions
• CRUD Matrix 

INVESTMENT

ITIL Process Improvement Tool Kit:                                  US$2,495.00

OPTIONAL – EXPERT ASSISTANCE

Pink Elephant’s consultants are available to assist you onsite or virtually with assessment planning and facilitation, report analysis, next steps planning and process development guidance.  Optional Consulting Support Example: 

1. Assessment Planning and Facilitation
2. Project Management Support
3. Executive and Tactical Awareness and Training Sessions
4. Process Improvement Analysis and Planning
5. Change Readiness and Risk Mitigation Strategies
6. Targeted Custom Consulting Workshops
7. Process Documentation Review and Feedback

MORE INFORMATION 

If you’re interested in learning more about how our ITIL Process Improvement Toolkit can assist you in a successful implementation, or to inquire about bringing Pink Elephant onsite, call 1-888-273-PINK.