How To Define & Implement A CMDB According To ITIL Best Practices

COURSE OVERVIEW

This two-day course focuses on Service Asset & Configuration Management – one of the most necessary but difficult processes to implement if you want to achieve a high level of maturity in IT Service Management (ITSM). And, the Configuration Management Database (CMDB) provides a critical resource for almost all other ITSM disciplines. If implemented and managed correctly, the CMDB will provide valuable information about where assets are and how they impact the delivery and quality of IT services. However, there are many obstacles to negotiate and pitfalls to avoid, so good guidance is essential before you attempt this most important project.

WHAT YOU WILL LEARN

Learn how to create a CMDB from Pink Elephant’s consulting team – “the ITIL Experts”
Learn the critical success factors for defining, building, deploying and managing a best practice CMDB
Receive numerous take-aways including:

A useful “data model” template and example
RACI matrix showing roles and responsibilities
Job descriptions to support the RACI matrix
Example project plan for creating a CMDB
Checklist of mandatory and desirable criteria to help select the most appropriate tools to support your CMDB

CMDB Design Considerations:

The differences between Service Asset and Configuration Management theory and reality
Why Service Asset and Configuration Management and the CMDB need to be integrated with other key disciplines in ITSM
Service Asset and Configuration Management’s dependency on Change Managemen
How the CMDB relates to the Service Catalog, Financial Costing, IT governance and Risk Management
How to define “IT services”
How to define and build a “data model” for the CMDB
Good service object modeling design techniques

CMDB Deployment Considerations:

How to identify the right tools to enable Service Asset and Configuration Management
Technology architecture considerations and integrations
Data collection and normalization methods
How to define the critical roles, responsibilities and job descriptions necessary for managing and working with the CMDB (Process Owner, Manager, Distributed Coordinators)
Understand the dangers of people resisting change; techniques for embedding changes to working practices and validating that they are being followed
How to build and manage a project plan for creating a CMDB; the Project Charter; scope considerations; data migration techniques; building a high level project timeline

TAKE-AWAYS

Define a practical CMDB data model based on business requirements
Define and implement a process to manage IT asset lifecycle
Implement a fit for purpose data federation strategy
Integrate data management, discovery and monitoring tools as part of your Configuration Management System strategy
Establish a controlled scope for CMDB update and data integrity
Manage the CMDB through a defined process
Identify ongoing Roles and responsibilities for CMDB and Data update and improvement
Integrate the Service and Asset and Configuration Management Process with Change Management to ensure data integrity
Plan and establish a CMDB Project

COURSE & INSTRUCTOR ACCREDITATION

Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and Loyalist Certification Services (LCS).

Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.

WHO SHOULD ATTEND & PREREQUISITES

Configuration Managers, Change Managers
Systems Analysts, Business Analysts, IT Process Designers, Data Architects
IT Consultants, IT Project Managers

This is an advanced ITIL workshop which assumes that the attendee is already familiar with general ITIL terms and theory. It is strongly recommended that you have the Foundation Certificate in IT Service Management before attending this course. If you do not hold this certificate, it is attainable through Pink Elephant’s ITIL Foundations course.

EXAM, CERTIFICATIONS & AWARDS

There is no exam for this course
You will attain 13 professional development units (PDUs) for Project Managers
You will attain 1.3 Continuing Education Units
You will attain 15 Continuing Professional Education credits

CLASS SIZE

Maximum class size is 16 students per instructor.

FEE FOR ONSITE TRAINING

To inquire about fees for bringing this course to your location, call us at 1-888-273-PINK. For terms and conditions related to onsite location deliveries, call our Customer Service Center.

FEES FOR PUBLIC COURSES

CAD $1,895
USD $1,695

View terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.

Start Date	End Date	City	Country	Price	Add To Cart
Aug-14-12	Aug-15-12	Scottsdale, AZ	United States	1,695.00 USD
Oct-22-12	Oct-23-12	Washington, DC	United States	1,695.00 USD