ITIL Planning, Protection & Optimization (Official ITIL Capability Certification)

COURSE OVERVIEW

This official ITIL® capability certification course enables you to master the key ITIL processes needed to create a stable IT infrastructure that business can rely on.  It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes: 

• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Demand Management
  

WHAT YOU WILL LEARN

• Service Management as a practice and how it creates business value
• In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
• Capacity Management: Ensures cost justifiable IT capacity always exists and is matched to the needs of the business
• Availability Management: Ensures the level of service availability is matched to, or exceeds, the needs of the business
• IT Service Continuity Management: Supports the overall Business Continuity Management process, ensuring that required IT technical and service facilities can be resumed within agreed timescales
• Information Security Management: Part of the overall corporate governance framework this process ensures that IT and business security are aligned
• Demand Management: Identifies patterns of business activity to enable the appropriate strategy to be implemented
• How the Risk Management processes works in the context of these processes
• Technology and implementation considerations for the key processes
• Important considerations for continual improvement of these processes

TAKE-AWAYS

• Build a tactical Availability and Capacity plan to support IT Strategy and Service Portfolio investment and implementation decisions
• Move IT Service Continuity from a sporadic project to an embedded process approach
• Integrate Information Security Management into the full Service Lifecycle
• Move Risk Management from a reactive audit perspective to a proactive strategic planning process
• Use technical capacity and availability data for Service and System planning and reporting

COURSE & INSTRUCTOR ACCREDITATION

Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and Loyalist Certification Services (LCS).

Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team.  Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program.  You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.

WHO SHOULD ATTEND & PREREQUISITES

Capacity Managers, Availability Managers, IT Service Continuity Managers, Disaster Recovery managers, IT Security Managers, IT Risk Managers, and any IT professional involved with the processes described above.

You must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL Foundations course.  Your certificate must be presented as documentary evidence to gain admission to this course.

EXAM, CERTIFICATIONS & AWARDS

• This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Planning, Protection & Optimization.  A 90-minute exam is scheduled on the last day of the course.  It consists of eight multiple choice, scenario-based, gradient scored questions.  To help prepare attendees for the final exam, a sample exam is delivered during the course.  A passing mark of 70% is required to receive your certificate
• 4 ITIL credits
• You will attain 32 professional development units (PDUs) for Project Managers
• You will attain 3.2 Continuing Education Units
• You will attain 38 Continuing Professional Education credits

CLASS SIZE

Maximum class size is 18 students per instructor. 

Important note: Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 12 hours of personal study by reviewing the Planning, Protection & Optimization syllabus, as well as the Service Strategy, Service Design, Service Operation, and Service Transition publications, in preparation for the examination.

FEE FOR ONSITE TRAINING

To inquire about fees for bringing this course to your location, call us at 1-888-273-PINK. For terms and conditions related to onsite location deliveries, call our Customer Service Center.

FEES FOR PUBLIC COURSES

CAD $3,595
USD $3,295

View terms and conditions related to public courses.

This course is delivered in four or five days depending on the location.
Fees do not include applicable tax, which is payable for all events presented in Canada.

Start Date	End Date	City	Country	Price	Add To Cart
Aug-20-12	Aug-23-12	Scottsdale, AZ	United States	3,295.00 USD
Nov-26-12	Nov-30-12	Toronto, ON	Canada	3,595.00 CAD
Dec-10-12	Dec-13-12	Orlando, FL	United States	3,295.00 USD