IT Service Management Implementation Roadmap
WHY YOU SHOULD ATTEND THIS COURSE
This exclusive two-day workshop is the only one in the industry that addresses all the important elements required to successfully implement ITIL based processes in your IT organization. At Pink Elephant, our decades of experience have taught us that to be successful, ITSM projects must address the integration of specific tasks related to People, Processes and Technology. Many organizations fail by focusing only on the tool or process. While these two components are important, they are enablers and do not deliver results by themselves.
WHO SHOULD ATTEND
There are no mandatory prerequisites. This is an advanced ITIL workshop which assumes you are already familiar with general ITIL terms and theory. It is strongly recommended that you hold the ITIL Foundation level certification before attending this course.
- IT Support Managers/Directors
- ITIL Program/Project Managers/Directors
- Process Managers & Process Owners
- Service Desk Team Leads/Managers
- Service Level Managers/Quality Managers
- IT Infrastructure Managers
WHAT YOU WILL LEARN
In this workshop you will receive the critical knowledge needed to successfully set up your project teams, design your processes, configure your tools and deploy your plans to achieve meaningful results. You’ll learn:
- How to build an ITIL process improvement plan
- How to establish an effective project team
- How to conduct a process maturity self-assessment, and why this is very important
- How to establish ongoing process ownership and CSI strategy
- How to successfully integrate process design and tool configuration tasks
- Critical Success Factors for process automation
- Key considerations for establishing a practical communication and training plan
- Practical tips for how to gain agreement and buy-in for your new processes
- How to map roles, ownerships, accountabilities and responsibilities to your process activities
Bonus! Walk Away With Many Sample Documents, Including:
- ITIL process maturity self-assessment and action plan
- Change Management process workflow and Responsible, Accountable, Consulted, and Informed (RACI) matrix
- IT Service Desk health check and action plan
- A sample list of common IT services to jump start your Service Catalog
- Sample SLAs and OLAs
EXAM, CERTIFICATIONS & AWARDS
DURATION
2 days
CERTIFICATION CRITERIA
This course was developed exclusively by Pink Elephant. It is not an ITIL certification course. Rather, it is intended to address implementation issues not found in the certification courses.
FEE FOR ONSITE TRAINING
To inquire about fees for bringing this course to your location, call us at 1-888-273-PINK. For terms and conditions related to onsite location deliveries, call our Customer Service Center.
FEES FOR PUBLIC COURSES
CAD $2,195
USD $1,995
View terms and conditions related to public courses.Fees do not include applicable tax, which is payable for all events presented in Canada.
| Start Date |
End Date |
City |
Country |
Price |
Add To Cart |
| Aug-14-12 |
Aug-15-12 |
Scottsdale, AZ |
United States |
1,995.00 USD |
 |