Classroom Course Format
COURSE OVERVIEW
This three-day official ITIL® Foundations certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 24 processes and four functions. These include:
| Service Lifecycle Stage |
Processes & Functions |
| Service Strategy |
Strategy Management For IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management |
| Service Design |
Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Supplier Management |
| Service Transition |
Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management |
| Service Operation |
Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk |
| Continual Service Improvement |
Seven-Step Improvement Process |
Attitude, Behavior & Culture (ABC)
An industry exclusive!
Pink Elephant makes the learning real in this ITIL Foundation level class through the use of meaningful exercises designed to help you understand how to take knowledge (theory) and translate it into results, value and positive outcomes.
Each year there is a high percentage of ITSM projects that fail because required key cultural elements of change – organizational and behavioral – were not effectively addressed. We are the only training provider that includes education about how to define cultural related problems so that you can understand the ABC resistors to a successful ITSM transformation project in your IT organization. Go beyond just theory – learn how to apply your knowledge back at work! The instructor will work with you to specify and document action items you can put into play immediately when you return to your organization from this course.
The ABC learning exercise is only offered for public classroom and onsite deliveries (not included in online courses).
WHAT YOU WILL LEARN
The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity. The agenda includes:
- What are customer/user perceptions of IT?
- What is your organization’s “Problem Statement”?
- What parts of ITIL solve this Problem Statement?
- What are the primary ABC resistance elements you will face back at your organization?
- What are your immediate actions when you return back to work to address, and how does ITIL help address these?
- What is ITIL; its strategic and operational benefits; and an overview of ITIL’s certification program
- ITIL’s key concepts, definitions and objectives
- ITIL’s “service-driven lifecycle” approach, and the structure, components and processes and functions of the five core ITIL books. For each of the five core books and the related processes and functions, the course provides:
- A high level description of the main activities, goals and benefits
- Process interrelationships and interdependencies, what “process integration” and “business integration” really mean
- Key metrics and management reporting
The course prepares you for the examination leading to the Foundation Certificate in IT Service Management. This certification is the prerequisite for the Intermediate and Expert levels of ITIL certification.
BENEFITS
- Take the world’s most popular classroom-based ITIL Foundations course from the originators of ITIL training in North America
- Industry-leading – benefit from Pink’s highly knowledgeable consultants and reputation for providing the highest exam pass rates in the industry
- Convenient – courses scheduled in major cities regularly through the year
- Comprehensive – accredited courseware covers key areas of ITIL, preparing you for the official exam
COURSE & INSTRUCTOR ACCREDITATION
Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and Loyalist Certification Services (LCS).
Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.
WHO SHOULD ATTEND & PREREQUISITES
ITIL Foundations is suitable for anyone working in IT services requiring more information about the ITIL best practice framework.
There are no mandatory prerequisites. Work experience in IT services is recommended.
EXAM, CERTIFICATIONS & AWARDS
- This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online. A passing mark of 65% is required to receive your certificate. A sample exam is delivered during the course to help prepare attendees for the final exam
- 2 ITIL credits
- You will attain 18 professional development units (PDUs) for Project Managers
- You will attain 1.8 Continuing Education Units
- You will attain 22 Continuing Professional Education credits
CLASS SIZE
For public and onsite courses, maximum class size is 25 students per instructor.
DURATION
3 days
FEES FOR PUBLIC COURSES
CAD $1,695
USD $1,995
View terms and conditions related to public courses.
Fees do not include applicable tax, which is payable for all events presented in Canada.
PICK A DATE!
To inquire about bringing this course to your location and scheduling this course on dates convenient for your team, call us at 1-888-273-PINK. For terms and conditions related to onsite location deliveries, call our Customer Service Center.
| Start Date |
End Date |
City |
Country |
Price |
Add To Cart |
| Feb-06-12 |
Feb-08-12 |
Philadelphia, PA |
United States |
1,995.00 USD |
 |
| Feb-17-12 |
Feb-19-12 |
Las Vegas, NV |
United States |
1,995.00 USD |
|
| Feb-23-12 |
Feb-25-12 |
Las Vegas, NV |
United States |
1,995.00 USD |
|
| Mar-12-12 |
Mar-14-12 |
San Francisco, CA |
United States |
1,995.00 USD |
|
| Mar-14-12 |
Mar-16-12 |
Washington, DC |
United States |
1,995.00 USD |
|
| Mar-21-12 |
Mar-23-12 |
Toronto, ON |
Canada |
1,695.00 CAD |
|
| Mar-26-12 |
Mar-28-12 |
Ottawa, ON |
Canada |
1,395.00 CAD |
|
| Apr-02-12 |
Apr-04-12 |
Raleigh, NC |
United States |
1,995.00 USD |
|
| Apr-11-12 |
Apr-13-12 |
Houston, TX |
United States |
1,995.00 USD |
|
| Apr-16-12 |
Apr-18-12 |
Chicago, IL |
United States |
1,995.00 USD |
|
| Apr-25-12 |
Apr-27-12 |
Calgary, AB |
Canada |
1,395.00 CAD |
|
| Apr-30-12 |
May-02-12 |
Seattle, WA |
United States |
1,995.00 USD |
|
| May-02-12 |
May-04-12 |
Denver, CO |
United States |
1,995.00 USD |
|
| May-09-12 |
May-11-12 |
Washington, DC |
United States |
1,995.00 USD |
|
| May-15-12 |
May-17-12 |
Vancouver, BC |
Canada |
1,395.00 CAD |
|
| May-30-12 |
Jun-01-12 |
Toronto, ON |
Canada |
1,695.00 CAD |
|
| Jun-04-12 |
Jun-06-12 |
Philadelphia, PA |
United States |
1,995.00 USD |
|
| Jun-11-12 |
Jun-13-12 |
San Francisco, CA |
United States |
1,995.00 USD |
|
| Jun-18-12 |
Jun-20-12 |
Chicago, IL |
United States |
1,995.00 USD |
|
| Jun-19-12 |
Jun-21-12 |
Ottawa, ON |
Canada |
1,395.00 CAD |
|
| Jul-10-12 |
Jul-12-12 |
Phoenix, AZ |
United States |
1,995.00 USD |
|
| Jul-18-12 |
Jul-20-12 |
Boston, MA |
United States |
1,995.00 USD |
|
| Jul-23-12 |
Jul-25-12 |
Dallas, TX |
United States |
1,995.00 USD |
|
| Jul-30-12 |
Aug-01-12 |
Toronto, ON |
Canada |
1,695.00 CAD |
|
| Aug-08-12 |
Aug-10-12 |
Washington, DC |
United States |
1,995.00 USD |
|
| Aug-13-12 |
Aug-15-12 |
New York City, NY |
United States |
1,995.00 USD |
|
| Aug-13-12 |
Aug-15-12 |
Scottsdale, AZ |
United States |
1,995.00 USD |
|
| Aug-27-12 |
Aug-29-12 |
Chicago, IL |
United States |
1,995.00 USD |
|
| Aug-28-12 |
Aug-30-12 |
Atlanta, GA |
United States |
1,995.00 USD |
|
| Sep-10-12 |
Sep-12-12 |
San Francisco, CA |
United States |
1,995.00 USD |
|
| Sep-19-12 |
Sep-21-12 |
Ottawa, ON |
Canada |
1,395.00 CAD |
|
| Sep-24-12 |
Sep-26-12 |
Toronto, ON |
Canada |
1,695.00 CAD |
|
| Sep-25-12 |
Sep-27-12 |
Houston, TX |
United States |
1,995.00 USD |
|
| Oct-01-12 |
Oct-03-12 |
Philadelphia, PA |
United States |
1,995.00 USD |
|
| Oct-03-12 |
Oct-05-12 |
Orlando, FL |
United States |
1,995.00 USD |
|
| Oct-15-12 |
Oct-17-12 |
Denver, CO |
United States |
1,995.00 USD |
|
| Oct-22-12 |
Oct-24-12 |
Seattle, WA |
United States |
1,995.00 USD |
|
| Oct-23-12 |
Oct-25-12 |
Chicago, IL |
United States |
1,995.00 USD |
|
| Nov-07-12 |
Nov-09-12 |
Raleigh, NC |
United States |
1,995.00 USD |
|
| Nov-12-12 |
Nov-14-12 |
Washington, DC |
United States |
1,995.00 USD |
|
| Nov-13-12 |
Nov-15-12 |
Vancouver, BC |
Canada |
1,395.00 CAD |
|
| Nov-26-12 |
Nov-28-12 |
Toronto, ON |
Canada |
1,695.00 CAD |
|
| Dec-03-12 |
Dec-05-12 |
San Francisco, CA |
United States |
1,995.00 USD |
|
| Dec-10-12 |
Dec-12-12 |
Ottawa, ON |
Canada |
1,395.00 CAD |
|
| Dec-10-12 |
Dec-12-12 |
Chicago, IL |
United States |
1,995.00 USD |
|
| Dec-17-12 |
Dec-19-12 |
Phoenix, AZ |
United States |
1,995.00 USD |
|