ITIL Foundations Public Classroom
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ITIL® Foundation (Official ITIL Foundation Certification)

Live Classroom Course Format



This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL’s five core books – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL’s “service lifecycle” consists of 26 processes and four functions. These include:

Service Lifecycle Stage Processes & Functions
Service Strategy Strategy Management For IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management
Service Design Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Supplier Management
Service Transition Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management
Service Operation Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk
Continual Service Improvement Seven-Step Improvement Process


The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity. The agenda includes:

  • What is ITIL; its strategic and operational benefits; and an overview of ITIL’s certification program
  • ITIL’s key concepts, definitions and objectives
  • ITIL’s “service-driven lifecycle” approach, and the structure, components and processes and functions of the five core ITIL books. For each of the five core books and the related processes and functions, the course provides:
    • A high level description of the main activities, goals and benefits
    • Process interrelationships and interdependencies, what “process integration” and “business integration” really mean
    • Key metrics and management reporting

The course prepares you for the examination leading to the Foundation Certificate in IT Service Management. This certification is the prerequisite for the Intermediate and Expert levels of ITIL certification.


  • Take the world’s most popular classroom-based ITIL Foundation course from the originators of ITIL training in North America
  • Industry-leading – benefit from Pink’s highly knowledgeable consultants and reputation for providing the highest exam pass rates in the industry
  • Convenient – courses scheduled in major cities regularly through the year
  • Comprehensive – accredited courseware covers key areas of ITIL, preparing you for the official exam


Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and PEOPLECERT.

Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.


ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework.  

There are no mandatory prerequisites, however it is recommended that you read through the ITIL Foundation syllabus prior to the start of the course. Work experience in IT services is recommended.


  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course (if purchased), and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online (if purchased). A passing mark of 65% is required to receive your certificate. A sample exam is delivered during the course to help prepare attendees for the final exam
  • 2 ITIL credits
  • You will attain 18 professional development units (PDUs) for Project Managers
  • You will attain 6 Continual Professional Development credits (CPDs) from Professional Recognition for IT Service Management (priSM)


Pink is Green

Material for this course will only be provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the Pink Elephant Terms of Use.


3 days


terms and conditions related to public courses.

Fees do not include applicable tax, which is payable for all events presented in Canada.


To inquire about bringing this course to your location and scheduling this course on dates convenient for your team, call us at 1-888-273-PINK. For terms and conditions related to onsite location deliveries, call our Customer Service Center.

Dates City Course & Exam Add To Cart
Sep 9-11, 2015 San Francisco, CA USD$1,995.00 Add To Cart
Sep 21-23, 2015 Washington, DC USD$1,995.00 Add To Cart
Sep 21-23, 2015 Boston, MA USD$1,995.00 Add To Cart
Oct 19-21, 2015 Chicago, IL USD$1,995.00 Add To Cart
Nov 4-6, 2015 Philadelphia, PA USD$1,995.00 Add To Cart
Nov 9-11, 2015 Vancouver, BC CAD$1,795.00 Add To Cart
Nov 18-20, 2015 Toronto, ON CAD$1,795.00 Add To Cart
Dec 2-4, 2015 San Francisco, CA USD$1,995.00 Add To Cart
Dec 7-9, 2015 Washington, DC USD$1,995.00 Add To Cart