Classroom Course Format
COURSE OVERVIEW
This comprehensive official ITIL® lifecycle certification course will provide you with critical knowledge and practical guidance on ensuring that the introduction, deployment, transfer and decommissioning of new or changed services is consistently well managed.
Successful Service Transition depends on an effective understanding and application of Change Management, quality assurance and risk management, as well as effective program and project management. This makes it possible, at every stage through Service Transition to plan, monitor and confirm progress against current business requirements, not just for one service but across all services in transition. Service Transition does not end abruptly when a new or changed service goes live; rather, it works with Service Operation to deliver early life support.
WHAT YOU WILL LEARN
- Review of Service Transition processes and their associated roles, responsibilities, challenges, risks and critical success factors, including:
- Transition Planning and Support
- Knowledge Management
- Service Asset and Configuration Management
- Change Management
- Release and Deployment Management
- Service Validation and Testing
- Change Evaluation
- Interaction of Service Transition processes with other Service Lifecycle processes Managing communication and commitment
- Managing organizational and stakeholder change
- Technology and implementation considerations for Service Transition
TAKE-AWAYS
- Walk away with critical knowledge and practical guidance on ensuring that the introduction, deployment, and decommissioning of new or changed services is consistently well managed
- Integrate your Software Development Methodology with effective Release and Change Management practices
- Reduce the risk of service outages through management assessments and increased accountability
- Establish a holistic and responsive testing and validation practice and function in support of quality assurance
- Formalize a business focused evaluation process to ensure that both functional and non-functional requirements are met
- Identify and implement appropriate levels of control and separation of duties for the service transition to production
COURSE & INSTRUCTOR ACCREDITATION
Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and Loyalist Certification Services (LCS).
Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.
WHO SHOULD ATTEND & PREREQUISITES
CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the transition of IT services.
Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.
EXAM, CERTIFICATIONS & AWARDS
- This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Transition. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate
- You will attain 3 ITIL credits
- You will attain 25 professional development units (PDUs) for Project Managers
- You will attain 2.5 Continuing Education Units
- You will attain 30 Continuing Professional Education credits
CLASS SIZE
Maximum class size is 18 students per instructor.
The Service Transition publication is included in the course fee. Participants will receive the book along with your course manual on the first day of class.
Important note: Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 21 hours of personal study by reviewing the Service Transition syllabus and the publication in preparation for the examination.
FEE FOR ONSITE TRAINING
To inquire about fees for bringing this course to your location, call us at 1-888-273-PINK. For terms and conditions related to onsite location deliveries, call our Customer Service Center.
FEES FOR PUBLIC COURSES
CAD $ 3,195
USD $ 2,995
View terms and conditions related to public courses.
This course is delivered in three or four days depending on the location.
Fees do not include applicable tax, which is payable for all events presented in Canada.