ITIL Service Strategy (Official ITIL Lifecycle Certification)

This course is normally presented at a Regional Education Symposium.

COURSE OVERVIEW

This comprehensive official ITIL® lifecycle certification course will provide you with the knowledge and management principles required to formulate IT service strategy and the organizational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organization from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL processes necessary to deliver value to the business.

WHAT YOU WILL LEARN

Understand and apply the following core Service Strategy principles:

Dynamics and forces impacting IT management
Defining services and how services can deliver value to the customer market spaces
The impact of external markets, customer requirements and continual service improvement on the Service Strategy
Organization structures and provider types supporting an IT Value Network
Defining and managing the relationship between business and IT services and the demand for those services
Defining customer value creation
Defining and managing IT financial measures for success
The strategic benefits of service based costing and recovery
Conducting strategic assessments and dealing with market uncertainty
A practical approach to creating a Service Management strategy

Review of Service Strategy processes, and their associated roles, responsibilities, challenges, risks and critical success factors, including:

Strategy Management for IT Services
Service Portfolio Management
Financial Management
Demand Management
Business Relationship Management

Driving strategy through the Service Lifecycle
How to measure Service Strategy and create return on investment

TAKE-AWAYS

Acquire the knowledge and management principles needed to formulate IT service strategy and the organizational capability to provide the vision and forward direction for Service Management
Develop an IT Service Strategy aligned with the business strategies and goals
Define enterprise IT policies around standards and architectures
Improve the financial transparency of IT service costs and usage
Tie IT Strategy decisions to service and process investment priorities
Plan the IT Service Lifecycle from concept to retirement
Integrate Service and Project Portfolio Management practices
Improving utilization of internal and external service providers
Redefine the relationship of the three types of Service Providers
Define and manage strategic risk by the use of a Business Impact Analysis (BIAs) across the Service Lifecycle

COURSE & INSTRUCTOR ACCREDITATION

Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and Loyalist Certification Services (LCS).

Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.

WHO SHOULD ATTEND & PREREQUISITES

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the management of service strategy.

Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

EXAM, CERTIFICATIONS & AWARDS

This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Strategy. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate
You will attain 3 ITIL credits
You will attain 25 professional development units (PDUs) for Project Managers
You will attain 2.5 Continuing Education Units
You will attain 30 Continuing Professional Education credits

CLASS SIZE

Maximum class size is 18 students per instructor.

The Service Strategy publication is included in the course fee. Participants will receive the book along with your course manual on the first day of class.

Important note: Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 21 hours of personal study by reviewing the Service Strategy syllabus and the publication in preparation for the examination.

FEE FOR ONSITE TRAINING

To inquire about fees for bringing this course to your location, call us at 1-888-273-PINK. For terms and conditions related to onsite location deliveries, call our Customer Service Center.

FEES FOR PUBLIC COURSES

CAD $ 3,195
USD $ 2,995

View terms and conditions related to public courses.

This course is delivered in three or four days depending on the location.
Fees do not include applicable tax, which is payable for all events presented in Canada.

Start Date	End Date	City	Country	Price	Add To Cart
Aug-13-12	Aug-15-12	Scottsdale, AZ	United States	2,995.00 USD
Oct-30-12	Nov-02-12	Toronto, ON	Canada	3,195.00 CAD
Dec-05-12	Dec-07-12	Orlando, FL	United States	2,995.00 USD