ITIL Service Design (Official ITIL Lifecycle Certification)

This course is normally presented at a Regional Education Symposium.

COURSE OVERVIEW

This comprehensive official ITIL® lifecycle certification course will provide you with critical knowledge and practical guidance regarding the management principals and core concepts required to design new or modify existing IT services. The ITIL Service Design publication focuses on the holistic design requirements related to people, process, technology and governance needed to convert strategic objectives into value focused IT service portfolios.

The scope of Service Design is not limited to new services. It includes the changes and improvements necessary to increase or maintain value to customers over the lifecycle of services, the continuity of services, achievement of service levels, and conformance to standards and regulations. It guides organizations on how to develop design capabilities for service management.

WHAT YOU WILL LEARN

The relationship between business value and service design
The principles of balanced service design (functionality, resources, schedule)
How to identify meaningful service requirements
The relationship between service, application, infrastructure and data architectures
The key roles and organizational capabilities of service design
The relationship of design constraints to service utility and warranty
The advantages and disadvantages of various strategic sourcing and delivery models (insourcing, outsourcing, co-sourcing, etc.)
Review of Service Design processes, and their associated policies, challenges, risks and critical success factors, including:

Design Coordination
Service Catalog Management
Service Level Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Supplier Management

Interaction of Service Design processes with other Service Lifecycle processes
Technology and implementation considerations for Service Design

TAKE-AWAYS

Gain critical knowledge and practical guidance regarding the management principles and core concepts required to design new or modify existing IT services
Identify and agree on the business requirements for input into your service design
Integrate Enterprise Architecture practices with service blueprinting
Apply IT standards and policies to decision-making for service design and improvement
Establish an account management and business engagement based on successful Service Level Management principles
Manage the risk of the organization by reducing the exposure to availability and capacity Incidents
Integrate the Information Security Management System into the risk management practices of the organization
Define and categorize IT services and offer them to the business in a coherent way
Improve service provisioning from an accurate and complete service catalog

COURSE & INSTRUCTOR ACCREDITATION

Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and Loyalist Certification Services (LCS).

Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.

WHO SHOULD ATTEND & PREREQUISITES

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, and any IT professional involved in the design of IT services.

Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

EXAM, CERTIFICATIONS & AWARDS

This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Service Design. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate
You will attain 3 ITIL credits
You will attain 25 professional development units (PDUs) for Project Managers
You will attain 2.5 Continuing Education Units
You will attain 30 Continuing Professional Education credits

CLASS SIZE

Maximum class size is 18 students per instructor.

The Service Design publication is included in the course fee. Participants will receive the book along with your course manual on the first day of class.

Important note: Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 21 hours of personal study by reviewing the Service Design syllabus and the publication in preparation for the examination.

FEE FOR ONSITE TRAINING

To inquire about fees for bringing this course to your location, call us at 1-888-273-PINK. For terms and conditions related to onsite location deliveries, call our Customer Service Center.

FEES FOR PUBLIC COURSES

CAD $ 3,195
USD $ 2,995

View terms and conditions related to public courses.

This course is delivered in three or four days depending on the location.
Fees do not include applicable tax, which is payable for all events presented in Canada.

Start Date	End Date	City	Country	Price	Add To Cart
May-22-12	May-25-12	Chicago, IL	United States	2,995.00 USD
Aug-13-12	Aug-15-12	Scottsdale, AZ	United States	2,995.00 USD
Dec-05-12	Dec-07-12	Orlando, FL	United States	2,995.00 USD