COURSE OVERVIEW
This official ITIL® capability certification course enables you to master the key ITIL processes needed to properly plan for service transitions; assess changes; build, test and deploy releases; validate changes before they go into production; evaluate the changes once they are in operation to ensure that the benefits have been realized while minimizing adverse effects; and transfer the right level of knowledge to the right people, through effective and efficient Configuration and Knowledge Management systems.
It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes:
- Change Management
- Service Validation & Testing
- Release & Deployment Management
- Service Asset & Configuration Management
- Request Fulfillment
- Change Evaluation
- Knowledge Management
WHAT YOU WILL LEARN
- Service Management as a practice and how it creates business value
- In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
- Change Management: Enables successful service transition
- Service Validation & Testing: Ensures the integrity and quality of the transition
- Release & Deployment Management: Ensures the proper building, testing and deploying of a release
- Service Asset & Configuration Management: Monitors the state of the transition
- Request Fulfillment: Ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation
- Evaluation: Reviews whether the performance and value of a service is acceptable
- Knowledge Management: Enhances ongoing management decision support and service delivery capability
- Technology and implementation considerations for these processes
TAKE-AWAYS
- Master the key ITIL processes needed to smoothly transition additions and changes into your production environment
- Improve the success rate and throughput of changes by mandating fit-for-purpose review and approvals
- Ensure Change Management is responsive to business requirements without being bureaucratic
- Increase the volume of changes without increasing business risk using an improved Change and Release model
- Improve your Monday morning IT management experience by having advance knowledge of planned changes
- Manage risks effectively through the use of an effective change model and a functioning CMDB
- Reduce the risk of service changes by establishing detailed production assurance requirements
- Integrate IT project management and Application Development with Release and Change Management
COURSE & INSTRUCTOR ACCREDITATION
Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and Loyalist Certification Services (LCS).
Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.
WHO SHOULD ATTEND & PREREQUISITES
Change Managers, Release and Deployment Managers, Configuration Managers, Network Managers, Infrastructure Managers, IT Managers and Directors, and any IT professional involved with the processes described above.
Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.
EXAM, CERTIFICATIONS & AWARDS
- This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Release, Control & Validation. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate
- 4 ITIL credits
- You will attain 32 professional development units (PDUs) for Project Managers
- You will attain 3.2 Continuing Education Units
- You will attain 38 Continuing Professional Education credits
CLASS SIZE
Maximum class size is 18 students per instructor.
Important note: Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 12 hours of personal study by reviewing the Release, Control & Validation syllabus, as well as the Service Design, Service Transition, Service Operation, and Continual Service Improvement publications, in preparation for the examination.
FEE FOR ONSITE TRAINING To inquire about fees for bringing this course to your location, call us at 1-888-273-PINK. For terms and conditions related to onsite location deliveries, call our Customer Service Center.
FEES FOR PUBLIC COURSES
CAD $3,595
USD $3,295
View terms and conditions related to public courses.
This course is delivered in four or five days depending on the location.
Fees do not include applicable tax, which is payable for all events presented in Canada.