Managing Across The Lifecycle (Official ITIL Expert Certification)
COURSE OVERVIEW
Managing Across the Lifecycle is a five-day course that provides a holistic picture of the critical learning points and knowledge IT management staff require on key organizational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL® service lifecycle. After taking this course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.
Specifically, this course addresses the interfaces, interactions and organizational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
This course also prepares participants for the examination leading to the ITIL Intermediate Certificate: Managing Across the Lifecycle. This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert certification.
Important note: Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 28 hours of personal study in preparation for the examination. Upon registration for the course, you will receive the documentation required to complete this.
WHAT YOU WILL LEARN
Candidates can expect to gain knowledge and competencies in the following areas upon successful completion of the education and examination related to this certification:
- Introduction to IT Service Management Business and Managerial Issues
Positioning and transitioning the Lifecycle. Using open-loop and closed-loop systems, and the relationship between Business and IT, and how to achieve business value
- Management of Strategic Change
Determining critical success components, benefits, value, and costs dynamics. Planning the alignment, scope, resources, capabilities, communication, quality, knowledge transfer, business relationship management and retiring of services
- Risk Management
Identification, evaluation, analysis, correction and control of internal and external risks
Understanding Organizational Challenges
- Managing the Planning and Implementation of IT Service Management
Activities during Plan, Do, Check, Act, strategy aspects, the 4P’s of Strategy Identify the considerations for policies, strategy, design, and transition
Activities such as guiding, leading, monitoring, controlling, evaluating and communicating
- Understanding Organizational Challenges
Organizational maturity, structure, transition, governance, and achieving balance in Service Operations
Knowledge management and security of information
- Service Assessment
Service measuring and reporting, monitoring, benchmarking and assessing achievements
Corrective action and Improvements from a Business Perspective
- Understanding Complementary Industry Guidance
Understand the value of and distinguish between the complementary practices and how they support ITIL initiative
COURSE & INSTRUCTOR ACCREDITATION
Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and Loyalist Certification Services (LCS).
Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.
WHO SHOULD ATTEND & PREREQUISITES
- Individuals who have attained the ITIL Foundations Certificate in IT Service Management and who wish to attain the ITIL Expert certification in IT Service Management, for which this qualification is the final mandatory module
- Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organization
- IT professionals working in an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program
- Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert is a prerequisite. This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2 –V3 Foundations Bridging Course or ITIL Foundations. In addition, candidates must also have one of the following:
- 15 credits minimum from a balanced selection of ITIL Lifecycle or Capability qualifications
- 12 credits minimum from ITIL V1 or V2 Foundations, ITIL V1 or V2 Practitioners AND 5 credits from the ITIL V2-V3 Service Manager Bridging qualification
Your certificates must be presented as documentary evidence to gain admission to this course.
To be eligible for the MALC exam, candidates must also have fulfilled at least 30 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution for this syllabus, as part of a formal, approved training course/scheme.
EXAM, CERTIFICATIONS & AWARDS
- This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Managing Across the Lifecycle. A 90-minute exam is scheduled on the last day of the course. It consists of eight (8) multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate
- 5 ITIL credits upon passing the examination
- You will attain 32 professional development units (PDUs) for Project Managers
- You will attain 3.2 Continuing Education Units
- You will attain 38 Continuing Professional Education credits
CLASS SIZE
Maximum class size is 18 students per instructor.
FEE FOR ONSITE TRAINING
To inquire about fees for bringing this course to your location, call us at 1-888-273-PINK. For terms and conditions related to onsite location deliveries, call our Customer Service Center.
FEES FOR PUBLIC COURSES
CAD $3,595
US $3,295
View terms and conditions related to public courses.
Read the OGC's report on the full ITIL Qualification Scheme to learn how this course fits into the course credit structure.
This course is part of Practitioner/Intermediate Level education.
View Personal Development Path
This course is delivered in four or five days depending on the location.
Fees do not include applicable tax, which is payable for all events presented in Canada.