Online Learning For Fast, Efficient Organizational ITIL Awareness!
WHY AN ITIL AWARENESS OVERVIEW?
When an organization is considering or is undertaking an IT improvement initiative based upon ITIL® best practices, it is important to support this initiative by building an awareness of why and how the initiative will be carried out.
The ITIL Awareness Overview is a dynamic, self-paced, three-hour online offering ideal for achieving that critical internal awareness. Based upon the ITIL Foundation core content, this high-level overview is perfectly suited for individuals who need an awareness-level understanding of the processes represented in the ITIL service lifecycle with minimal time and investment.
The overview is comprised of ten individual units, each ranging from 10 to 25 minutes in length, and viewing can be completed using a conventional web browser.
Benefits Of Self-Paced Online Learning
- Cost effective – no travel expenses; participants can learn from home or office
- Time efficient – all units can be completed at once, or participants can choose to stop and resume viewing according to their needs
- Six months of access to self-paced online overview so you can review key concepts
- Secure – unique sign-on assures that participants can track their own progress through the overview
WHAT YOU WILL LEARN
- IT Service Management and the changing role of IT
- ITIL basics: what is it? Who is involved?
- Overview of ITIL certifications
- The strategic benefits of implementing ITIL
- General ITIL Concepts: the Deming Cycle, RACI Model, functional alignment through shared processes
- High-level overview of ITIL and its supporting processes and functions in the five core ITIL lifecycle books: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
- An organization can include its own introductory video unit with an initiative awareness or kickoff message
WHO SHOULD PARTICIPATE
This offering is appropriate for tactical and operational IT practitioners, IT support and technical staff, help desk staff/analysts, business relationship managers and any individuals seeking a high-level understanding of ITIL and its processes and functions, IT Service Management, and the IT Service Lifecycle.
PREREQUISITES
There are no prerequisites for this overview. It is not intended to prepare a participant for the ITIL Foundation certification exam.
FEES
USD $129
For more information about the ITIL Awareness Overview, and more advanced ITIL certification education options for your team, please contact Pink Elephant at 1-888-273-7465 or e-mail info@pinkelephant.com.