ITIL Manager: V2-V3 Service Manager Bridging Course (Official ITIL V3 "Expert" Certification)
This ITIL V2 course is officially retiring on June 30, 2011.
Click here to read more information from the OGC about V2 course retirement.
COURSE OVERVIEW
If you already possess ITIL Service Manager Certification, the V2-V3 Service Manager Bridging Course represents the fastest and most economical path to achieving the ITIL® Expert certification!
This five-day official ITIL V3 “Expert” certification course provides you with a very intense and focused exploration of the new and modified topics in ITIL V3. The course is intended for those who currently hold a pre-V3 Managers Certificate in IT Service Management and who are already proficient in ITIL’s terminology and processes.
Now considered the de facto standard for managing a business focused, cost effective IT organization, the ITIL framework was redesigned from a process-led approach to a service lifecycle approach. This end-to-end view of how IT should be integrated with business strategy is at the heart of ITIL V3’s five core volumes:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
WHAT YOU WILL LEARN
This course has 11 study units (including a mock exam), with exercises and assignments spread throughout the course to reinforce the knowledge gained. You can expect to attain competencies in the following upon successful completion of the course:
- Service Management as a Practice:
- Understand and articulate Service and be able to explain the concept of Service Management as a practice
- Service Lifecycle:
- Understand the Service Lifecycle and the objectives and business value for each phase in the lifecycle
- Generic Concepts & Definitions:
- Comprehend and be able to articulate some of the key ITIL terminology and concepts, and show how these concepts can be used as part of a successful IT Service Management (ITSM) project
- Key Principles & Models:
- Comprehend and be able articulate the key principles and models of ITSM and some of the opposing forces within ITSM
- Processes:
- Understand the objectives, scope, concepts, activities, key metrics, roles and challenges for all of the ITIL V3 processes. This unit will also briefly cover some processes carried over from ITIL V2, so as to allow the interfacing and collaboration between all of the processes
- Functions:
- Understand the role, objectives, organizational structures, staffing and metrics of ITIL V3’s four functions (e.g. Service Desk)
- Roles & Organization:
- Understand each role and the responsibilities of each of the roles in ITSM (e.g. Service Owner)
- Technology & Architecture:
- Understand the generic requirements for an integrated set of ITSM Technology, and how Service Automation assists with integrating ITSM processes
- Implementation Considerations:
- Understand the implementation issues and considerations for the different lifecycle phases
- ITIL Qualification Scheme:
- Understand the ITIL Qualification scheme, the purposes of the two intermediate streams, the certificates and diplomas, and the different options for further training
- Complementary Industry Guidance:
- Understand how ITIL V3 interfaces and can be used alongside complementary industry guidance (i.e. COBIT®, ISO/IEC 20000, CMMI)
This course prepares participants for the examination leading to the ITIL Expert certificate.
COURSE & INSTRUCTOR ACCREDITATION
Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN), the Information Systems Examination Board (ISEB), and Loyalist Certification Services (LCS).
Your instructor is a highly experienced ITIL-certified member of Pink Elephant’s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant’s internal Certified Trainer Program. You can expect to learn from an individual with the industry’s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant’s vendor neutrality – as well as many years of experience implementing ITIL processes in a variety of organizations worldwide.
WHO SHOULD ATTEND & PREREQUISITES
V2-V3 Service Manager Bridging Course is suitable only for anyone who already holds the Managers Certificate in IT Service Management from an earlier ITIL version, and who wishes to obtain the ITIL Expert certification, thereby demonstrating knowledge of ITIL V3. It is recommended that participants possess a strong comfort level with ITIL’s processes, activities, goals, benefits and challenges prior to attending.
Due to the advanced and in-depth nature of this course, and to sufficiently prepare for the examination which requires a grade of 80% to pass, it is mandatory that you obtain and read the ITIL V3 books prior to attending this course. You can purchase these publications in a variety of formats from the following sources:
EXAM, CERTIFICATIONS & AWARDS
- This course prepares participants for the examination leading to the ITIL Expert certificate. A 90-minute exam is scheduled on the last day of the course. It consists of 20 multiple choice questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 80% (16/20 correct answers) is required to receive your certificate
- 5 ITIL credits
- You will attain 38 professional development units (PDUs) for Project Managers
- You will attain 3.8 Continuing Education Units
CLASS SIZE
Maximum class size is 16 students per instructor.
FEE FOR ONSITE TRAINING
To inquire about fees for bringing this course to your location, call us at 1-888-273-PINK. For terms and conditions related to onsite location deliveries, call our Customer Service Center.
FEES FOR PUBLIC COURSES
CAD $3,595
USD $3,295
View terms and conditions related to public courses.
Fees do not include applicable tax, which is payable for all events presented in Canada.