PinkVERIFY™ Toolsets
These software producers (sorted by number of processes verified for, in descending order) have products that are verified as meeting the mandatory functional requirements for ITIL® compatibility identified within the PinkVERIFY service.
Toolsets certified under the PinkVERIFY V3 model appear at the top of this page, followed by toolsets approved under the PinkVERIFY V2 model. PinkVERIFY (V2) vendors with a current license agreement will continue to be recognized because all of the V2 processes are contained within V3. If you are from an organization planning to implement V3, you can still select PinkVERIFY tools under the V2 or V3 model with confidence.
PinkVERIFY Toolsets (V3 Model)
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| Vendor |
Tool |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
| 14 Processes |
 |
CA Service Desk Manager R12 |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
 |
Point of Business (POB) 21 |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
| 12 Processes |
 |
Assyst 7.5 |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
 |
Valuemation, Release 3.6
ZIS-System 5.3 (Availability & Event)
USU KnowledgeCenter 4.8 (Knowledge)
|
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
| 11 Processes |
 |
BMC Remedy IT Service Management Suite 7.0 |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
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Service Manager 7.0 |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
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IBM Service Management 7.0 |
IM |
PM |
KM |
RF |
CHG |
REL
|
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
 |
Service-now.com Spring 2009 Release |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
 |
EasyVista 2008 |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
| 10 Processes |
 |
helpLine ITIL V3 |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
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Infra Version 8 |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
| 9 Processes |
|
LiveTime Service Manager 6 |
IM
|
PM
|
KM
|
RF
|
CHG
|
REL
|
SACM
|
SLM
|
AVM
|
CAP
|
EV
|
SCM
|
SPM
|
FM
|
| 8 Processes |
 |
SAP IT Service Management 7.0 |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
| 7 Processes |
|
BMC Service Desk Express 9.6 |
IM |
PM |
KM |
RF |
CHG |
REL
|
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
 |
Numara FootPrints 9 |
IM |
PM |
KM |
RF |
CHG |
REL
|
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
| 6 Processes |
 |
Service Management v3.2 |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
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CENTRE release 4.6.8 |
IM |
PM |
KM |
RF |
CHG |
REL
|
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
 |
NilexPlus v8.8 |
IM |
PM |
KM |
RF |
CHG |
REL |
SACM
|
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
| 5 Processes |
 |
Matrix42 Service Store
(formerly known as Update4u Suite 5)
|
IM |
PM |
KM |
RF |
CHG |
REL
|
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
| 4 Processes |
 |
Oracle E-Business Service Suite R12 |
IM |
PM |
KM |
RF |
CHG |
REL
|
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
| 3 Processes |
 |
Naumen Service Desk V3 |
IM |
PM |
KM |
RF |
CHG |
REL
|
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
| 1 Process |
 |
Unified Knowledge Suite v5 |
IM |
PM |
KM |
RF |
CHG |
REL
|
SACM |
SLM |
AVM |
CAP |
EV |
SCM |
SPM |
FM |
PinkVERIFY Toolsets (V2 Model)
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Vendor
|
Tool
|
IM
|
PM
|
CHG
|
CFG
|
AVM
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REL
|
SLM
|
| PinkVERIFY™ Service Support Enhanced |
| 7 Processes |
|
IT Service Management 5.0 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
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Supportworks ITSM 6.0 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
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ITSM 4.1 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
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iWise v7.0
|
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
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Marval MSM6.0 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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Sostenuto ITSM 2006 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
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ITBM Suite v7 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
| 6 Processes |
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Altiris Lifecycle Management 6.0 |
IM |
PM |
CHG
|
CFG |
AVM |
REL
|
SLM |
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OMNITRACKER ITSM CENTER v2 |
IM |
PM |
CHG |
CFG |
AVM |
REL |
SLM |
|
Oracle IT Service Management Suite |
IM |
PM |
CHG |
CFG |
AVM |
REL |
SLM |
| 5 Processes |
 |
Aranda Service Desk and Aranda CMDB 7.2 |
IM |
PM |
CHG
|
CFG |
AVM |
REL |
SLM
|
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Clientele ITSM 8.2.1 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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Service Desk 4.0 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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Epicor ITSM 2007 |
IM |
PM
|
CHG
|
CFG |
AVM |
REL |
SLM
|
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HEAT 8.4 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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e-Service Desk v6.0 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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Service Manager 4.0 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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ExpertDesk Service Management v6.6 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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IncidentMonitor™4.0 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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WebSPOC 7.0 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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Enterprise Service Suite @Work 6.0.1 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
| PinkVERIFY Service Support |
|
Amdocs CRM 6.0 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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Atmosfera v5.0 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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IMAXT 5.1 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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ITIL Start 2.0 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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House-on-the-Hill SupportDesk Green
|
IM
|
PM
|
CHG
|
CFG
|
AVM |
REL |
SLM |
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SPEKX for IT Governance 6.01.04 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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Peoplesoft Enterprise Help Desk 8.9 |
IM |
PM |
CHG
|
CFG |
AVM |
REL |
SLM |
|
EasyVista 2.5 |
IM
|
PM
|
CHG
|
CFG
|
AVM
|
REL
|
SLM
|
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TechExcel Service Suite 6.5 |
IM |
PM |
CHG
|
CFG |
AVM |
REL |
SLM |
For more information about the criteria necessary to PinkVERIFY your toolset, read the free white paper.