PinkVERIFY™ & ITIL® Software Scheme Assessment
The IT Service Management Tool Suite Stamp Of Approval
As IT Service Management (ITSM) adoption increases, practitioners need to identify software tools that support their process improvement initiatives – and tool vendors need their products to stand out in an increasingly competitive market.
That’s why PinkVERIFY was created.
With the aid of Pink Elephant’s experienced consultants, PinkVERIFY is a service that objectively assesses a software tool’s enabling applications against the definitions and workflow requirements of the following 15 ITSM processes:
Availability Management
Capacity Management
Change Management
Event Management
Financial Management (Service Costing)
Incident Management
IT Service Continuity Management
Knowledge Management
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Problem Management
Release & Deployment Management
Request Fulfillment
Service Asset & Configuration Management
Service Catalog Management
Service Level Management
Service Portfolio Management
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A software tool must satisfy all of PinkVERIFY’s general, core and integration process assessment criteria to display the PinkVERIFY logo.
With its decade-plus track record of independent tool assessment experience, PinkVERIFY is the most mature and rigorous tool certification program in the world.
Official ITIL Licensed Software Assessor
In 2009, the APM Group established an ITIL software scheme which allows software tool vendors to obtain endorsement for an ITIL based tool through the Office of Government Commerce (OGC). This endorsement allows vendors to hold a valid trademark licence and use a process compliant ITIL ‘swirl’ badge at a bronze, silver or gold level.
The scheme operates through Licensed Software Assessors whereby vendors apply to have their tools assessed to obtain an endorsement and ability to display the ITIL ‘swirl’ badge. Tools are assessed by qualified industry experts who meet the criteria as set by APM Group.
PinkVERIFY is recognized as an ITIL Licensed Software Assessor, by the APM Group.
As a result, vendors can choose to have their tools assessed through both PinkVERIFY and the official ITIL Software Assessment Scheme. Both assessments are conducted simultaneously using the same methodology.
A software tool must achieve a passing score against the ITIL Software Assessment criteria subset within the PinkVERIFY assessment. It must also undergo further assessment focusing on the extent of the tool’s deployment before it earns the right to display any of the three – Bronze, Silver, Gold ITIL ‘swirl’ logos.
Want To Know More?
If you’re a software vendor:
Download Pink’s white paper that describes the service and provides information about how you can certify your tool.
Download and complete our self-assessment questionnaires to discover how your tool matches up to ITIL.
Read more about the ITIL Licensed Software Assessment scheme at the official ITIL website.
Contact us to discuss next steps towards certifying your tool.
If you’re a practitioner looking for a tool that supports ITIL processes:
Download our white paper to read more information about toolset compatibility considerations.
Download our self-assessment questionnaires to compare toolsets against the minimum functional criteria.
View the list of toolsets:
Read more about the ITIL Licensed Software Assessment scheme at the official ITIL website.
Contact us if you have questions about the tool selection process.