Download The Self-Assessment Criteria

PinkVERIFY V3.1 Certification Criteria

PinkVERIFY is a set of process functionality and capability criteria which are required to support ITIL processes and activities.  As a Licensed Software Assessor, Pink Elephant ensures the revised PinkVERIFY V3.1 process criteria reflects and includes the APM Group approved standard process criteria as well as additional value-add criteria from our past version.  These requirements are embodied in the free, downloadable PinkVERIFY process criteria below.

For more information about PinkVERIFY certification and tool compatibility considerations, read the white paper.

• Incident Management 
• Problem Management
• Event Management
• Request Fulfillment
• Change Management
• Service Asset & Configuration Management
• Knowledge Management
• Service Portfolio Management
• Service Level Management
• Financial Management
• Service Catalog Management
• Availability Management
• Capacity Management
• Release & Deployment Management
• IT Service Continuity Management

Important To Note
PinkVERIFY V3.1 criteria includes APM Group approved standard criteria required for OGC ITIL Swirl certification.  Pink Elephant will not discuss or identify which criteria questions are part of the APM Group standard criteria list. 

Please contact Pink Elephant at 1-888-273-PINK for any questions regarding PinkVERIFY, including inquiries about logo usage and reporting misuse of the PinkVERIFY logos.