Vendor  |
Tool |
Stamp Of Approval |
Processes  |
 |
LANDesk Service Desk V7.3
|
 |
| AVM |
CAP |
CHG |
EV |
FM |
| IM |
KM |
PM |
REL |
RF |
| SACM |
SCM |
SLM |
SPM |
|
|
 |
Point of Business (POB) 21
|
 |
| AVM |
CAP |
CHG |
EV |
FM |
| IM |
KM |
PM |
REL |
RF |
| SACM |
SCM |
SLM |
SPM |
|
|
 |
helpLine ITIL V3 |
 |
| AVM |
CHG |
EV |
FM |
IM |
| KM |
PM |
REL |
RF |
SACM |
| SCM |
SLM |
SPM |
|
|
|
 |
Assyst 7.5 |
 |
| AVM |
CHG |
EV |
FM |
IM |
| KM |
PM |
REL |
RF |
SACM |
| SCM |
SLM |
|
|
|
|
 |
Valuemation, Release 3.6 ZIS-System 5.3 (AVM & EV) USU KnowledgeCenter 4.8 (KM) |
 |
| AVM |
CHG |
EV |
FM |
IM |
| KM |
PM |
RF |
SACM |
SCM |
| SLM |
SPM |
|
|
|
|
 |
BMC Remedy IT Service Management Suite 7.0 |
 |
| AVM |
CHG |
EV |
IM |
KM |
| PM |
REL |
RF |
SACM |
SCM |
| SLM |
|
|
|
|
|
 |
Service Management v3.4 |
 |
| CHG |
EV |
IM |
KM |
PM |
| REL |
RF |
SACM |
SCM |
SLM |
| SPM |
|
|
|
|
|
 |
EasyVista 2008 |
 |
| AVM |
CHG |
EV |
FM |
IM |
| KM |
PM |
REL |
RF |
SACM |
| SLM |
|
|
|
|
|
 |
Supportworks ITSM 3.0
|
 |
| CHG |
FM |
IM |
KM |
PM |
| REL |
RF |
SACM |
SCM |
SLM |
| SPM |
|
|
|
|
|
 |
IBM Service Management 7.0 |
 |
| CHG |
EV |
FM |
IM |
KM |
| PM |
REL |
RF |
SACM |
SCM |
| SLM |
|
|
|
|
|
 |
LiveTime Service Manager 6.1 |
 |
| CHG |
FM |
IM |
KM |
PM |
| REL |
RF |
SACM |
SCM |
SLM |
| SPM |
|
|
|
|
|
 |
Service-now.com Spring 2009 Release |
 |
| CHG |
FM |
IM |
KM |
PM |
| REL |
RF |
SACM |
SCM |
SLM |
| SPM |
|
|
|
|
|

|
FrontRange Solutions ITSM 6.2
|
 |
| CHG |
EV |
IM |
KM |
PM |
| REL |
RF |
SACM |
SCM |
SLM |
|
 |
IncidentMonitor v9.0
|
 |
| CHG |
EV |
IM |
KM |
PM |
| REL |
RF |
SACM |
SCM |
SLM |
|
 |
Infra Version 8 |
 |
| AVM |
CHG |
IM |
KM |
PM |
| REL |
RF |
SACM |
SCM |
SLM |
|

|
FrontRange HEAT 9.0
|
 |
| CHG |
EV |
IM |
KM |
PM |
| RF |
SACM |
SLM |
|
|
|
 |
SAP IT Service Management 7.0 |
 |
| CHG |
FM |
IM |
KM |
PM |
| RF |
SACM |
SLM |
|
|
|
 |
BMC Service Desk Express 9.6 |
 |
|
 |
CENTRE release 4.6.8 |
 |
|
 |
NilexPlus v8.8 |
 |
|
 |
OTRS::ITSM 2.0
|
 |
|
 |
Matrix42 Service Store (formerly known as Update4u Suite 5)
|
 |
|
 |
Oracle E-Business Service Suite R12 |
 |
|
 |
Naumen Service Desk V3 |
 |
|
 |
Unified Knowledge Suite v5 |
 |
|
 |
Symantec ServiceDesk 7.1
|
 |
|