PinkVERIFY 3.0 Toolsets

The tools in the table below - listed alphabetically by vendor - meet or exceed all of the ITIL® V3 suitability requirements including integration for the processes listed.

AVM = Availability Management	PM = Problem Management
CAP = Capacity Management	REL = Release & Deployment Management
CHG = Change Management	RF = Request Fulfillment Management
EV = Event Management	SACM = Service Asset & Configuration Management
FM = Financial Management	SCM = Service Catalog Management
IM = Incident Management	SLM = Service Level Management
KM = Knowledge Management	SPM = Service Portfolio Management

View alphabetically by organization.

Vendor

Tool

Stamp Of Approval

Processes

14 Processes

LANDesk Service Desk V7.3

AVM	CAP	CHG	EV	FM
IM	KM	PM	REL	RF
SACM	SCM	SLM	SPM

CA Service Desk Manager R12

AVM	CAP	CHG	EV	FM
IM	KM	PM	REL	RF
SACM	SCM	SLM	SPM

Point of Business (POB) 21

AVM	CAP	CHG	EV	FM
IM	KM	PM	REL	RF
SACM	SCM	SLM	SPM

12 Processes

Assyst 7.5

AVM	CHG	EV	FM	IM
KM	PM	REL	RF	SACM
SCM	SLM

Valuemation, Release 3.6
ZIS-System 5.3 (AVM & EV)
USU KnowledgeCenter 4.8 (KM)

AVM	CHG	EV	FM	IM
KM	PM	RF	SACM	SCM
SLM	SPM

11 Processes

BMC Remedy IT Service Management Suite 7.0

AVM	CHG	EV	IM	KM
PM	REL	RF	SACM	SCM
SLM

Service Manager 7.0

AVM	CHG	IM	KM	PM
REL	RF	SACM	SCM	SLM
SPM

IBM Service Management 7.0

CHG	EV	FM	IM	KM
PM	REL	RF	SACM	SCM
SLM

Service-now.com Spring 2009 Release

CHG	FM	IM	KM	PM
REL	RF	SACM	SCM	SLM
SPM

EasyVista 2008

AVM	CHG	EV	FM	IM
KM	PM	REL	RF	SACM
SLM

10 Processes

Service Management v3.2

CHG	IM	KM	PM	REL
RF	SACM	SCM	SLM	SPM

FrontRange Solutions ITSM 6.2

CHG	EV	IM	KM	PM
REL	RF	SACM	SCM	SLM

helpLine ITIL V3

CHG	EV	IM	KM	PM
RF	SACM	SCM	SLM	SPM

Infra Version 8

AVM	CHG	IM	KM	PM
REL	RF	SACM	SCM	SLM

IncidentMonitor v9.0

CHG	EV	IM	KM	PM
REL	RF	SACM	SCM	SLM

9 Processes

LiveTime Service Manager 6

CHG	IM	KM	PM	RF
SACM	SCM	SLM	SPM

8 Processes

FrontRange HEAT 9.0

CHG	EV	IM	KM	PM
RF	SACM	SLM

SAP IT Service Management 7.0

CHG	FM	IM	KM	PM
RF	SACM	SLM

7 Processes

BMC Service Desk Express 9.6

CHG	IM	KM	PM	RF
SACM	SLM

Numara FootPrints 9

CHG	IM	KM	PM	RF
SACM	SCM

6 Processes

CENTRE release 4.6.8

CHG	IM	PM	RF	SACM
SLM

NilexPlus v8.8

CHG	EV	IM	PM	RF
SLM

OTRS::ITSM 2.0

CHG	IM	KM	PM	RF
SACM

5 Processes

Matrix42 Service Store
(formerly known as Update4u Suite 5)

CHG

SACM

SCM

4 Processes

Oracle E-Business Service Suite R12

CHG

SACM

3 Processes

Naumen Service Desk V3

SACM

1 Process

Unified Knowledge Suite v5