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PinkVERIFY 3.0 Toolsets

The tools in the table below - listed alphabetically by vendor - meet or exceed all of the ITIL® V3 suitability requirements including integration for the processes listed.
   

AVM = Availability Management PM = Problem Management
CAP = Capacity Management REL = Release & Deployment Management
CHG = Change Management RF = Request Fulfillment Management
EV = Event Management SACM = Service Asset & Configuration Management
FM = Financial Management SCM = Service Catalog Management
IM = Incident Management SLM = Service Level Management
KM = Knowledge Management SPM = Service Portfolio Management

Vendor Sort Ascending Tool Stamp Of Approval Processes Sort Ascending
LANDesk Software

LANDesk Service Desk V7.3

 PinkVERIFY 3.0
14 Processes
AVM CAP CHG EV FM
IM KM PM REL RF
SACM SCM  SLM  SPM  
Wendia

Point of Business (POB) 21

 PinkVERIFY 3.0
14 Processes
AVM CAP CHG EV FM
IM KM PM REL RF
SACM SCM  SLM  SPM  
helpLine helpLine ITIL V3 PinkVERIFY 3.0
13 Processes
AVM CHG EV FM IM
KM PM REL RF SACM
SCM SLM SPM    
Axios Assyst 7.5 PinkVERIFY 3.0
12 Processes
AVM CHG EV FM IM
KM PM REL RF SACM
SCM SLM       
usu Valuemation, Release 3.6
ZIS-System 5.3 (AVM & EV)
USU KnowledgeCenter 4.8 (KM)		 PinkVERIFY 3.0
12 Processes
AVM CHG EV FM IM
KM PM RF SACM SCM
SLM SPM      
BMC BMC Remedy IT Service Management Suite 7.0 PinkVERIFY 3.0
11 Processes
AVM CHG EV IM KM
PM REL RF SACM SCM
SLM        
Cherwell Service Management v3.4 PinkVERIFY 3.0
11 Processes
CHG EV IM KM PM
REL RF SACM SCM SLM
SPM        
EasyVista EasyVista 2008 PinkVERIFY 3.0
11 Processes
AVM CHG EV FM IM
KM PM REL RF SACM
SLM        
Hornbill

Supportworks ITSM 3.0

 PinkVERIFY 3.0
11 Processes
CHG FM IM KM PM
REL RF SACM SCM  SLM 
SPM  
IBM IBM Service Management 7.0 PinkVERIFY 3.0
11 Processes
CHG EV FM IM KM
PM REL RF SACM SCM
SLM        
LiveTime LiveTime Service Manager 6.1 PinkVERIFY 3.0
11 Processes
CHG FM IM KM PM
REL RF SACM SCM SLM
SPM      
ServiceNow Service-now.com Spring 2009 Release PinkVERIFY 3.0
11 Processes
CHG FM IM KM PM
REL RF SACM SCM SLM
SPM        

FrontRange

FrontRange Solutions ITSM 6.2

  PinkVERIFY 3.0
10 Processes
CHG EV IM KM PM
REL RF SACM SCM SLM 
Monitor 24-7

IncidentMonitor v9.0

 PinkVERIFY 3.0
10 Processes
CHG EV IM KM PM
REL RF SACM SCM  SLM 
VMware Infra Version 8 PinkVERIFY 3.0
10 Processes
AVM CHG IM KM PM
REL RF SACM SCM SLM

FrontRange

FrontRange HEAT 9.0

  PinkVERIFY 3.0
8 Processes
CHG EV IM KM PM
RF SACM SLM     
 SAP SAP IT Service Management 7.0 PinkVERIFY 3.0
8 Processes
CHG FM IM KM PM
RF SACM SLM    
BMC BMC Service Desk Express 9.6 PinkVERIFY 3.0
7 Processes
CHG IM KM PM RF
SACM SLM      
ITG CENTRE release 4.6.8 PinkVERIFY 3.0
6 Processes
CHG IM PM RF SACM
SLM        
Nilex NilexPlus v8.8 PinkVERIFY 3.0
6 Processes
CHG EV IM PM RF
SLM        
OTRS

OTRS::ITSM 2.0

 PinkVERIFY 3.0
6 Processes
CHG IM KM PM RF
SACM        
Matrix42 AG

Matrix42 Service Store
(formerly known as Update4u Suite 5)

 PinkVERIFY 3.0
5 Processes
CHG IM PM SACM SCM
Oracle Oracle E-Business Service Suite R12 PinkVERIFY 3.0
4 Processes
CHG IM PM SACM  
Naumen Naumen Service Desk V3 PinkVERIFY 3.0
3 Processes
IM PM SACM    
 RightAnswers Unified Knowledge Suite v5 PinkVERIFY 3.0
1 Process
KM        
Symantec

Symantec ServiceDesk 7.1

 PinkVERIFY 3.0
1 Process
IM        
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