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PinkVERIFY 3.0 Toolsets

The tools in the table below - listed alphabetically by vendor - meet or exceed all of the ITIL® V3 suitability requirements including integration for the processes listed.
   

AVM = Availability Management PM = Problem Management
CAP = Capacity Management REL = Release & Deployment Management
CHG = Change Management RF = Request Fulfillment Management
EV = Event Management SACM = Service Asset & Configuration Management
FM = Financial Management SCM = Service Catalog Management
IM = Incident Management SLM = Service Level Management
KM = Knowledge Management SPM = Service Portfolio Management

 

Vendor Tool Stamp Of Approval Processes
Assyst 7.5 PinkVERIFY 3.0
AVM CHG EV FM IM
KM PM REL RF SACM
SCM SLM      
BMC Remedy IT Service Management Suite 7.0 PinkVERIFY 3.0
AVM CHG EV IM KM
PM REL RF SACM SCM
SLM        
BMC Service Desk Express 9.6 PinkVERIFY 3.0
CHG IM KM PM RF
SACM SLM      
CA CA Service Desk Manager R12 PinkVERIFY 3.0
AVM CAP CHG EV FM
IM KM PM REL RF
SACM SCM  SLM  SPM  
Service Management v3.4 PinkVERIFY 3.0

CHG EV IM KM PM
REL RF SACM SCM SLM
SPM        
EasyVista EasyVista 2008 PinkVERIFY 3.0
AVM CHG EV FM IM
KM PM REL RF SACM
SLM        

FrontRange HEAT 9.0

  PinkVERIFY 3.0
CHG EV IM KM PM
RF SACM SLM     

FrontRange Solutions ITSM 6.2

  PinkVERIFY 3.0
CHG EV IM KM PM
REL RF SACM SCM SLM 
helpLine ITIL V3 PinkVERIFY 3.0
AVM CHG EV FM IM
KM PM REL RF SACM
SCM SLM SPM    
Service Manager 7.0 PinkVERIFY 3.0
AVM CHG IM KM PM
REL RF SACM SCM  SLM 
SPM        
Hornbill Supportworks ITSM 3.0 PinkVERIFY 3.0
CHG FM IM KM PM
REL RF SACM SCM  SLM 
SPM


 
IBM Service Management 7.0 PinkVERIFY 3.0
CHG EV FM IM KM
PM REL RF SACM SCM
SLM        
CENTRE release 4.6.8 PinkVERIFY 3.0
CHG IM PM RF SACM
SLM        
LANDesk Software

LANDesk Service Desk V7.3

 PinkVERIFY 3.0
AVM CAP CHG EV FM
IM KM PM REL RF
SACM SCM  SLM  SPM  
LiveTime Service Manager 6.1 PinkVERIFY 3.0
CHG FM IM KM PM
REL RF SACM SCM SLM 
SPM        
Matrix42 AG

Matrix42 Service Store
(formerly known as Update4u Suite 5)

 PinkVERIFY 3.0
CHG IM PM SACM SCM
Monitor 24-7

IncidentMonitor v9.0

 PinkVERIFY 3.0
CHG EV IM KM PM
REL RF SACM SCM  SLM 
Naumen Service Desk V3 PinkVERIFY 3.0
IM PM SACM    
NilexPlus v8.8 PinkVERIFY 3.0
CHG EV IM PM RF
SLM        
Numara FootPrints 9 PinkVERIFY 3.0
CHG IM KM PM RF
SACM SCM      
Oracle E-Business Service Suite R12 PinkVERIFY 3.0
CHG IM PM SACM  
         
OTRS

OTRS::ITSM 2.0

 PinkVERIFY 3.0
CHG IM KM PM RF
SACM        
  Unified Knowledge Suite v5 PinkVERIFY 3.0
KM        
         
  SAP IT Service Management 7.0 PinkVERIFY 3.0
CHG FM IM KM PM
RF SACM SLM    
Service-now.com Spring 2009 Release PinkVERIFY 3.0
CHG FM IM KM PM
REL RF SACM SCM SLM
SPM        
Symantec

Symantec ServiceDesk 7.1

 PinkVERIFY 3.0
IM        
Valuemation, Release 3.6
ZIS-System 5.3 (AVM & EV)
USU KnowledgeCenter 4.8 (KM)		 PinkVERIFY 3.0
AVM CHG EV FM IM
KM PM RF SACM SCM
SLM SPM      
VMware Infra Version 8 PinkVERIFY 3.0

AVM CHG IM KM PM
REL RF SACM SCM SLM
Wendia Point of Business (POB) 21 PinkVERIFY 3.0
AVM CAP CHG EV FM
IM KM PM REL RF
SACM SCM  SLM  SPM  
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