| Speaker Information Pink Elephant has the experts the industry is buzzing about!
Our knowledge and expertise is unsurpassed. We invite you to tap into these speakers’ vast knowledge base and expertise.
Don’t miss this opportunity to spend time with some of the best minds in the industry!
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David Ratcliffe, President, Pink Elephant David Ratcliffe is co-founder and President of Pink Elephant, the world’s #1 ITIL® education and consulting organization. With close to 20 years of ITIL experience, David is considered one of the world’s leading authorities, and he has been a key driving force behind the “ITIL Revolution” in North America. In 1997, David was responsible for developing and delivering the first ITIL Foundations course in North America, and later the same year, the first international ITIL conference, which is today the world’s largest annual gathering of ITSM focused professionals. A 30 year IT veteran and a regular presenter at conferences around the world, including North America, Europe, the Middle East, Asia, Australia and New Zealand, David offers insightful and practical solutions to real life issues in IT management.
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George Spalding, Executive Vice President, Pink Elephant George Spalding is co-author of ITIL V3’s Continual Service Improvement core volume, and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President's cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, the highest level in the ITIL certification program, is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events.
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Troy DuMoulin, AVP Product Strategy, Pink Elephant Troy DuMoulin is considered by many to be one of the world’s foremost ITIL and ITSM experts. Troy holds the ITIL Service Manager and Expert certifications and has over 12 years of experience leading enterprise-wide IT Service Management programs. He is a frequent speaker at industry events and is a contributing author to multiple ITIL and ITSM books, papers and official ITIL publications, including Planning To Implement IT Service Management and Continual Service Improvement. Troy has also worked with the Information Systems Audit and Control Association (ISACA) on COBIT® 4.0 development and alignment with ITIL.
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Julia Chapelle, Director, Loyalist Certification Services Julia is the director of the premier ITIL exam processing site in North America, Loyalist Certification Services (LCS) which is a division of Loyalist College. Since 2001, through her involvement with LCS, Ms. Chapelle has been very involved in the adoption and growth of ITIL certification in North America. Julia serves the ITSM community well by sitting on the ITIL Qualifications Board and has consistently sponsored itSMF events for the past several years.
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