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Discussion Topics
  Topics Topic Starter Replies Views Last Post
How Do We Ensure What We Supply As IT Services Are Aligned To The Demands Of The Business? Troy DuMoulin 6 2166 Saturday, November 29, 4:00 AM 
Why Do I Need A CMDB When I Have IT Asset Management? Jack Probst 15 6204 Monday, February 11, 8:18 AM 
What Emerging Technologies Will I Be Worrying About Next Year? George Spalding 6 2771 Friday, September 7, 9:58 AM 
What Does "Bring Your Own Device (BYOD)" Do To Your IT Strategy? George Spalding 13 2709 Friday, September 7, 9:56 AM 
What’s The Perspective & Challenges Of Managing A Diverse Supplier Group? George Spalding 6 2065 Friday, September 7, 9:55 AM 
Because Of The Mobility & Portability Of Many End Point Devices, Security Is An Increasing Concern – What Can We Do About It? George Spalding 11 2129 Friday, September 7, 9:53 AM 
Does ITSM Have A Leadership Role In Managing Corporate Social Media Activies? George Spalding 8 1917 Friday, September 7, 9:50 AM 
Do Frameworks & Standards Get In The Way Of Serving Customers? George Spalding 4 2266 Friday, September 7, 9:43 AM 
Continual Service Improvement - Pipedream or Possibility? Gary Case 28 2985 Friday, August 31, 6:18 PM 
What Can I Do To Improve On The High Failure Rate Of ITSM Projects? Gary Case 24 2873 Friday, August 31, 6:16 PM 
The Future Of The Service Desk: Is It Going Away, Changing or Staying The Same? Gary Case 21 3000 Friday, August 31, 6:14 PM 
What Are The Most Meaningful ITSM Metrics - And How Can They Be Used? Gary Case 14 2507 Friday, August 31, 6:12 PM 
When People Resist Change, What Can I Do About It? Gary Case 34 2591 Friday, August 31, 6:11 PM 
The Self-Empowered Leader: You Don't Need To Be In Charge To Get Results David Ratcliffe 6 2166 Friday, August 17, 6:01 PM 
Should ITSM Tools Be Located On Premise Or In The Cloud As SaaS? David Ratcliffe 13 3829 Friday, August 17, 5:56 PM 
What Are The CSFs & Important Considerations For Implementing A New ITSM Tool? Jack Probst 11 2150 Friday, August 17, 8:39 AM 
Is there A Right Way To Manage The Growing Impatience Of The Business With The Speed Of Rolling Out IT Services? Jack Probst 7 1935 Friday, August 17, 8:39 AM 
How Do We Prove The Business Value Of IT? Jack Probst 10 2172 Thursday, August 16, 9:04 PM 
Vision, Strategy & Leadership In IT Service Management David Ratcliffe 11 2805 Thursday, August 16, 12:49 PM 
How Do We Provide Transparency Into The Cost Of IT Services To Business Leaders? Jack Probst 4 1881 Thursday, August 16, 12:45 PM 
Will Development & Operations Ever Really Get Along? Troy DuMoulin 9 2179 Thursday, August 16, 12:02 AM 
How Can We Demonstrate ROI When Adopting A Best Practice Framework (Such As ITIL or COBIT or Six Sigma, etc)? Troy DuMoulin 5 2166 Thursday, August 16, 12:00 AM 
What Does Today's ITSM Leader Need To Know About The Cloud? Troy DuMoulin 6 2084 Wednesday, August 15, 11:58 PM 
New Rules, New Roles, New People - New Organization for ITSM? Troy DuMoulin 11 2526 Wednesday, August 15, 11:54 PM 
How Can We Shift From A Technology Focus To A Service Focus? Troy DuMoulin 6 2481 Wednesday, August 15, 11:51 PM 
People Continually Come & Go In IT, How Do We Retain Our ITSM Knowledge? Rae Garrett 21 2453 Thursday, August 2, 6:43 PM 
What is IT financial transparency? Anil Dissanayake 5 2042 Tuesday, June 19, 12:00 PM