“No other IT conference matches Pink’s for speakers and in-depth meaningful content…very worthwhile investment of my time and money.”

Participate in a truly extraordinary education experience – 14 tracks, 160+ sessions!

Pink has the undisputed reputation for developing an unsurpassed line-up of speakers and meaningful subject matter. As a result of our unwavering commitment, we are very proud to present what is widely acknowledged as the premier ITSM and ITIL event.  

What makes us stand out above the rest? It’s our very rich and meaningful program content!

We are also known for injecting fun themes into our program to help energize our customers and create an interesting element to your overall conference experience.  

For our next conference, the theme – Changes in Latitudes, Changes in Attitudes – is borrowed from Jimmy Buffet, and we aim to show you how to use IT and ITSM best practices to successfully navigate through the changing waters of today’s turbulent business climate.

Track 1 – Strategic IT Management

Creating strong partnerships between IT and other parts of the organization calls for senior IT leaders to apply a focused and strategic business perspective. What’s the winning formula? Find out from these pioneering and innovative CIOs and IT leaders, industry experts, and foremost academic authorities.

Track 2 – The People Side of IT

The right people make all the difference. What’s the secret? Learn what others are doing to effectively lead change, successfully overcome resistance to new ideas, implement a business and service-focused culture, and recruit, train and retain a pool of talented, productive IT employees.

Track 3 – Beyond ITIL

We challenge IT managers at all levels to go beyond just ITIL. To succeed, knowledge of other ITSM frameworks, and leadership, management and business best practices is a must-have, not a nice-to-have.

Track 4 – IT Business School

Learn how to apply the most important lessons taught in business schools and MBA programs to IT management.

Track 5 – The Early Years Of ITSM

Is there a right place to start your ITIL and ITSM journey? Sessions in this track are geared to those organizations just starting their ITSM journeys and those in the first couple of years of implementation. Speakers will highlight how to determine the best place to start (yes, there is a “right” place to start!), how to develop and execute plans, and how to achieve the all-important quick wins.

Track 6 – Advanced ITIL & ITSM

Speakers in this track will cover advanced concepts for organizations that are beyond the early years of ITSM and ITIL.  As you move beyond the first round of plans and activities, there are different factors to consider – the early years are not the same as later years. 

Track 7 – The Best Of The Best

Listen to some of the very best minds in the industry including, award-winning practitioners who’ve won “ITIL Project Of The Year” and “Practitioner Of The Year” awards, and leading business and IT experts.

Track 8 – Implementing Tools & Technology

Case studies, suppliers, and industry experts show you what it really takes for successful process implementation and integration, for enabling better decision-making, and for monitoring service performance to identify continual improvement opportunities. 

Track 9 – Service Operations

The Service Desk and related operational processes continue to be major focus areas for many of today’s IT organizations. What do IT support and service managers need to know to achieve operational excellence? Find out from leading support industry experts and case study practitioners featured in this track.

Track 10 – Project Management Best Practices

Project Management continues to be a critical function in all organizations. Almost any new product, service, system, or technology must be introduced and implemented through a formal project management process. Whether or not an IT project succeeds depends to a large degree on how effectively project management best practices are applied. Attend these sessions to find out how to achieve successful outcomes.

Track 11 – Enabling IT Governance

Do you understand the importance of IT governance, but are having difficulty getting your people, processes and tool in sync? Attend these sessions to hear from leading industry experts and case studies about how to implement a sound IT governance framework, including CobiT.

Track 12 – Breakfast Clubs

Attention early risers! Our conference provides non-stop learning. Join our early morning sessions each day for value-added presentations and discussion forums that enable you to get a head start on your day.  A varied line-up of speakers will be on hand from all walks of life to share insights, provide practical guidance, and highlight successes and lessons learned.

Track 13 – The Situation Room

Join us in the Situation Room to address a wide range of today’s most pressing business and IT subjects. Meet the “insiders” and get up-to-date with all the very latest information, trends and news you need to know to make informed decisions about how to successfully managing your IT operation and develop effective business plans.

Track 14 – Networking Focus Groups

You are not alone! Many others share common issues, challenges and questions, so there’s no need to reinvent the wheel. Bring your most pressing questions and challenges to these networking sessions and focus groups to learn how others have tackled the ups and downs of ITIL and ITSM projects, and IT improvement initiatives.

Track 15 – ITIL & ITSM Workshops

Sessions in this track are half-day workshops – they are not your typical breakouts! Instead, an industry expert including Pink’s highly respected consultants, will take participants through specific IT and business processes and provide valuable “how-tos” and a “health check.” It’s like getting free consulting!  At the end of the sessions, you’ll have many take-aways that you can start implementing as soon as you get back to work. Choose from one of the many workshops below, ranging from operational to strategic in focus.