Chris Gardner
Start Where You Are

Chris – one of our highest rated keynote and most electrifying, motivational speakers ever – is back!

A few years ago, Chris joined us with his highly inspirational (and Oscar nominated!) life story – Pursuit Of Happyness. Starring Will Smith, the movie and Chris’ keynote, conveyed his never-give-up strong willed determination to succeed after he was left homeless and single with a young child.

Start Where You Are is his new book and features Chris’ latest practical advice and philosophies about life’s lessons. If you’ve had the rug pulled out from under you, have been dealing with the loss of a job or a home, have had a health or financial crisis, or simply can’t find the motivation to pursue new challenges, Start Where You Are abounds with lessons that offer hope and provide a road map for starting anew. This is also the ideal book for anyone ready to launch a personal or professional undertaking, or someone who simply wants to break through the cycles and thinking that they have limited his or her potential in the past. Click here to read excerpts from Start Where You Are.

Since speaking at our event three years ago when he was first gaining global attention, Chris now has a huge following! Don’t miss this opportunity to hear one of the world’s most dynamic, highly energizing and powerful keynote speakers.

Allan Pease
Easy Peasey – People Skills For Life 

What do these pictures – based on common day-to-day gestures – tell you about how Allan is really feeling and what he is really thinking? He’ll tell you (and you’ll probably be very surprised!!).

One of the world’s foremost communication experts, and a veteran of many Pink conferences, Allan is back to discuss how you can use body language and communication skills to your business and personal advantage. Always a highly rated and extremely well received speaker, Allan has mesmerized Pink’s conference attendees in the past with his very candid, humorous and detailed descriptions on the major differences between how males and females think, act and communicate. Now, he is on hand to deliver two more very meaningful and powerful keynote presentations.

In his first presentation, Allan will give you tips for how to interpret and act upon non-verbal signals – which actually account for about 80% of how we all send out messages. Join Allan as he tells you about winning body language strategies for work and in our personal lives. You’ll be amazed when you hear what he has to say about how to interpret common body gestures in men and women, how to tell if someone is lying, and strategies for seating arrangements and how these can create persuasive or negative moods.

In his second presentation, Allan will focus on verbal communication and people skills and how to put these specific skills to action to create more positive and successful outcomes.  His discussion includes a look at some of the 17 powerless phrases you must remove from your vocabulary if you want to start influencing others more positively, and the 12 most powerful words you can use to gain greater success in any situation.

The Magnificent Seven – Part 4
Seven Tips From Seven Pinkers For How To Use ITIL To Go From Good To Great

David Ratcliffe, President; George Spalding, Executive Vice President; Troy DuMoulin, AVP, Product Strategy; Jack Probst, Gary Case, Graham Price, Principal Consultants;  & Matthew Bowles, IT Management Consultant

One of the highlights of this year’s conference is ‘Mag 7’ breakout sessions.  Each session features a different line-up of IT practitioners and industry experts and various subjects.

In this featured general session, seven Pink Elephant consultants - all highly experienced and seasoned ITIL^® veterans, including three ITIL authors - will each share with you one valuable tip for how to successfully apply ITIL best practices, and take your results from good to GREAT!  These practical tips will enable you to achieve IT business and process integration as well as lasting, repeatable results.  There is most definitely a right way versus a wrong way to do it. This line up of ITIL Experts has seen it all, and they’re on hand to share their experiences with you. Collectively, these Pinkers represent close to 100 years of ITIL and ITSM experience!  Don’t miss this opportunity to hear from the world’s most knowledgeable ITIL luminaries.

Award Winners – Q&A Panel Discussion
Facilitated by: David Ratcliffe & George Spalding

Stephen Wrenn, VP, ITSM & Process Excellence, CVS Corporation
Catherine McGregor, Dept. Manager of Process Support Services (Retired), BMO Financial Group
Mary Jo McElroy, Vice President, IT Compliance & Standards, OhioHealth
Pete Corrigan, VP Infrastructure Services, Allstate Insurance 
William Miller, Associate Vice President, Nationwide Insurance

Learn from the best! This is a unique opportunity to hear from several award winning senior managers from a cross section of industries who have been recognized during the past few years for their outstanding achievements in the ITSM and ITIL realms. They all share common traits including: several years successful experience working with ITSM frameworks including ITIL; working through and with others to attain tangible and sustainable successes linked to business results; successfully overcoming barriers and obstacles to keep the momentum going and making change stick; and senior management commitment to continual service improvement. During this general session, you’ll hear details from each of them about the critical success factors that have led to their award winning achievements.