Participate in this truly one-of-a-kind education experience!

BONUS! Attend and receive a “Certificate of Accomplishment” from Loyalist Certification Services, official certification body and the event’s premier sponsor.

This year’s IT Management Expert Forum has a dozen action-packed sessions addressing carefully selected topics that you have told us are your primary areas of focus right now. We aim to help you answer these burning questions...

Tools & Technologies:

• How significant will the impact of Cloud-based services be to IT operations?
• How do we keep pace with – and exploit – all the innovative tools & technologies available to IT service management today?
• What are the basic do's & don’ts for implementing and using ITSM tools?

The Business:

• As change advances at an ever increasing rate, how do we minimise risk to that most valuable corporate asset – data?
• How do we use the various ISO standards to help us manage our resources and deliver on corporate needs?
• Do we control, or just influence the organisation’s increasing fascination with social marketing?

People:

• How can we leverage the various professional certifications to motivate our staff and ultimately improve our IT organisations?
• How do we get to grips with the diverse needs and behaviours of our staff and direct and manage them to succeed?
• What are the most important roles that we need to define going forward?

In addition, through our highly popular “Expert Experience Exchange” sessions (one on each of the two days), you’ll be able to get specific advice and guidance on the most troubling issues that face YOU right now.

The IT Management Expert Forum is delivered by our team of highly qualified ITSM consultants – the best in the business! – along with specially invited guests who have valuable insights and experiences to share.

Who Should Attend?

• CIOs/VPs & IT Directors
• IT Service & Support Managers
• IT Infrastructure Managers
• Service Desk / Help Desk Managers & Team Leaders
• Process Owners
• Service Level Managers
• Senior Support Analysts
• Quality Managers
• Project Managers
• IT Auditor & Consultants
• IT Suppliers & Vendors

Click on the “Agenda” tab above to view the comprehensive track program. 

Register today for this exciting education event – see you there!