IT Management Consultants - USA/Canada
Pink Elephant is the world’s leading ITSM education and consulting supplier. We are The ITIL Experts!
With the ever growing adoption of ITIL® and other quality frameworks, more businesses are choosing Pink than ever before to help implement ITSM best practices. We are seeking skilled intermediate and senior consultants to join our education and consulting practices. The successful senior candidates will be expected to guide customers through strategic planning processes, develop IT Service Management options and recommendations tailored to customer environments and to assist them through the development and implementation of ITSM solutions using best practices frameworks such as ITIL, COBIT, and ISO20000. The successful intermediate candidates will be expected to deliver courses from all levels of the official ITIL Qualification Scheme, COBIT, and other quality frameworks, as well as Pink’s custom education workshops and courses. In addition, all consultants are expected to conduct process assessments, ITIL overviews, Executive Overviews, Road Map planning and Process Design Workshops.
To qualify, candidates must have experience in:
- Application and implementation of ITSM best practices, based on ITIL
- Application of COBIT and other quality frameworks
- Analyzing, developing, diagramming, documenting and implementing ITSM Operational Processes
- Deploying ITIL-conformant tools used to implement ITIL best practices
- Project management with experience in a leadership role
- Delivering ITSM related presentations and training to all levels – strategic, tactical and operational
Candidates must have the following demonstrated skills and certifications:
- ITIL V3 and Service Manager certifications preferred
- ITIL Expert certification desired
- PMP certification is an asset
- Business and strategic thinker with an ability to bridge strategy to operations
- Above average communications skills, and comfortable communicating at both the CIO level and operation levels
Candidates will be required to travel extensively across North America. Occassional travel to other Pink locations around the world may be required.