Author: Pierre Bernard, Manager of Education Product Development

Why Do IT Customers Demand Quality?

As a customer, why would I want to purchase something that is sub-par? The IT customer expects IT to deliver value for their money. Intuitively, the customer understands that technology is a tool that is part of a greater whole; the business itself. The customer also intuitively understands why they require the technology even though they may not communicate in the same language as IT.

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