About Us
Pink Elephant is proud to be celebrating 20 years of ITIL® experience. Operating through many offices across the globe, the company is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, close to 200,000 IT professionals have benefited from Pink Elephant’s expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989 – longer than any other supplier – and was selected as an international expert to contribute to the ITIL V3 project – as authors of V3’s Continual Service Improvement book and through representation on the International Exam Panel.
Service Lines
Pink Elephant’s service lines each provide different, but complementary business solutions:
- CONSULTING: Using the ITIL best practices approach as a springboard, Pink Elephant provides end-to-end solutions – from assessments, to strategic planning to implementation, continuous improvement and beyond. Experienced consultants work hand-in-hand with customers every step of the way
- ONLINE: Use Pink Elephant's online ITIL Implementation Tool Kit and gain access to various services that support a service management improvement program, including PinkATLAS, containing over 1,000 process deployment documents
- EDUCATION: Pink Elephant is the most prolific creator and widespread distributor of ITIL training, and leads the way with education based ITIL V3’s service lifecycle approach. Pink is internationally accredited with EXIN, ISEB, and Loyalist College, independent examination institutes that manage the ITIL certification program. The Project Management Institute (PMI) has also recognized Pink as a Registered Education Provider
- CONFERENCES: Pink Elephant is the world’s largest producer of ITSM conferences and delivers several major events per year to thousands of IT professionals
ITSM Leadership
Pink Elephant has grown to become recognized globally as The IT Service Management Expertsand is very proud of its commitment to IT best practice frameworks. In fact, Pink Elephant has been involved in the “ITIL project” since its inception in 1987:
ITIL V3 (Published in 2007):
- Author of the Continual Service Improvement core volume
- Member of ITIL V3’s international exam qualification panel
- Delivered the first ITIL V3 Foundations course
- Trained more students in ITIL V3 than any other organization (Foundations, V2-V3 Foundations Bridging and V2-V3 Service Manager Bridging) with pass rates that exceed the industry average by double-digits
- Pink’s ITIL trainers passed the very first V2-V3 Service Manager Bridging Course exam leading to the ‘ITIL Expert’ certification
ITIL V2 (Published in 2000):
- Supported the development of ITIL V2’s core books:
- Service Support (English and French editions)
- Service Delivery (English and French editions)
- First to market with public Foundation, Practitioner and Management ITIL certification courses in North America, and worked with EXIN to produce the associated exams
In addition, Pink Elephant has led the way:
- Training close to 200,000 IT professionals in ITIL, including employees from over 80 of the Fortune 100 companies – more than any other organization worldwide
- Offering among the highest customer approval ratings – 96% recommend Pink’s education
- Launching the world’s first classroom-based, foundation-level certification course in Control Objectives for Information and Related Technology (COBIT®)
- Introducing an approach to change when implementing ITIL based on the teachings of John P. Kotter (Professor of Leadership at Harvard Business School)
- Promoting IT best practices internationally through podcasts, white papers, blogs, published books, news articles and in presentations at international IT events
- Hosting the world’s largest and most respected IT Service Management Conference & Exhibition each February in Las Vegas, USA
- Applying CMM (Capability Maturity Model) to assess ITIL processes
- Launching PinkVERIFY™, the only independent certification program worldwide that recognizes software that supports specific IT management processes
- Facilitating plans for an ITIL examination centre in North America (Loyalist College in Belleville, Ontario, Canada)
- Serving as a founding member of the IT Service Management Forum (now itSMF) – the worldwide networking group for IT Service Management professionals
Global Presence
Pink Elephant is an international company with offices and/or partners in all major global regions:
- Toronto, Ontario (corporate headquarters)
- Chicago, USA
- Mexico City, Mexico
- Brasilia, Brazil
- Sao Paulo, Brazil
- Hong Kong, China
- Kuala Lumpur, Malaysia
- Singapore
- Reading Berkshire, United Kingdom
- South Africa, Africa
- Sydney, Australia
- Auckland, New Zealand
Awards
Pink Elephant is recognized as a progressive and successful company and is the recipient of the following awards that reflect its corporate leadership excellence and business results:
- Top 300 Canadian IT Companies – Awarded by Branham300
- Top 100 Fastest Growing Companies in Canada – Awarded annually by PROFIT Magazine. Pink Elephant was recognized as one of Canada’s fastest-growing companies (based on a comparison of revenue growth for five consecutive years)
- Top 100 Woman Entrepreneurs – 2001 – 2008: Awarded to Pink Elephant CEO, Fatima Cabral, by PROFIT magazine
- Ontario Global Traders Award – Awarded by the Ontario Government for achievements in innovation, leadership, product excellence and expansion into new markets
To learn more about Pink Elephant’s services visit www.pinkelephant.com, or call us at 1-888-273-PINK.